Senior Marketing Operations Manager EMEA

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 145k+ Git Hub stars, making us one of the world’s Top 40 most popular projects

• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)

• Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation

• And are grateful for our 94 eNPS score (most companies would call 70 excellent)

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

🎯 Your main goal will be to build and own n8n’s marketing operations backbone—maturing Customer.io, standardizing tracking/attribution, and accelerating high-quality campaign execution that Marketing and Rev Ops can trust.

To do so, here are your responsibilities:

• Lead end-to-end ownership of Customer.io: audience architecture, templates, journeys, and experimentation.

• Design and launch lifecycle programs (activation, nurture, product updates) with clear entry/exit rules and rate limits.

• Improve deliverability and list health through segmentation, preference management, and hygiene routines.

• Define and enforce UTM, naming, and campaign  that make performance measurable across tools.

• Implement pragmatic multi-touch attribution with CRM/BI alignment and clear definitions for sourced vs influenced.

• Partner with Rev Ops/Data to ensure accurate event mapping, field syncs, and SLAs for data quality.

• Translate briefs into segmented sends and journeys; build, test, and launch with speed and precision.

• Run a rigorous pre-flight QA checklist (merge tags, fallbacks, links/UTMs, consent, quiet hours, seed tests).

• Set and improve SLAs from intake to launch, reducing cycle time without sacrificing quality.

• Ship self-serve dashboards on campaign performance, deliverability health, and lifecycle conversion.

• Establish weekly operating metrics and readouts that inform budget, targeting, and experiment priorities.

• Diagnose anomalies and propose data-driven iterations to lift activation and engagement.

• Create playbooks, templates, and intake processes that scale execution across Marketing.

• Host office hours and partner training so teammates can brief better and self-serve within guardrails.

• Maintain clear documentation for journeys, schemas, and standards to ensure continuity.

• Audit the current stack and recommend integrations or automations that reduce manual work.

• Collaborate with Engineering/Product for event instrumentation needed to power lifecycle triggers.

• Evaluate build vs buy trade-offs and drive well-scoped improvements that deliver impact in 60–90 days.

• 📧 Hands-on email ops (Customer.io preferred): You’ve owned campaign builds, journeys, templates, and QA end-to-end.

• 🧭 Tracking & attribution rigor: You enforce UTM/naming standards and can stand up practical multi-touch attribution with Rev Ops/CRM.

• 📊 Data fluency: You’re comfortable with metrics, funnels, and lightweight analysis (spreadsheets/BI; basic SQL a plus) to inform decisions.

• 🧩 Process mindset: You run structured…