Cloud Support Engineer; German & English speaking), Support Engineering

DESCRIPTION

AWS is set to introduce the inaugural European Sovereign Cloud (ESC); to spearhead this initiative, we are actively seeking support engineers in this space.

Amazon Web Services is the market leader and technology forerunner in the Cloud business.

As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are leveraging a growing set of services and features to run their mission‑critical applications in ESC. Proficiency in oral and written communication skills in German & English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with the required tools & tactics to get the most out of their Product and Support investment.

Eligibility requirements:

• Fluency in written and spoken German and English is required.
• Successful applicants must have the legal right to work in Germany.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• This position involves on‑call responsibility.

On a typical day, a Support Engineer will be primarily responsible for solving customers’ cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

In addition to working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives to ensure a better customer experience and compliance with global AWS standards, practices and policies.

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.

• Bachelor’s degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or an equivalent quantitative field.
• Experience with systems administration on either Linux/UNIX or Windows operating systems.
• Excellent oral/written communication skills in English and German.
• This role requires you to be a national of an EU member state.

• Experience in system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, trace route, iperf, dig, CURL or related).
• Experience in at least one of these technology areas:
  Dev Ops, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases.

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