Account Manager, DACH B2B SaaS — Technical Onboarding

Responsibilities

• You ensure new clinics successfully start using our platform.
• You understand technical requirements, coordinate internal teams and guide customers step-by-step to go-live.
• Lead the technical onboarding of new clinics — from initial intake to go-live.
• Understand technical requirements, interfaces, processes and data flows in practical terms, and translate them into clear language for customers.
• Coordinate all relevant internal teams (Product, Tech, Content, Marketing) to ensure smooth setup of our software.
• Conduct customer trainings, workshops and process analyses, and stay one step ahead of customer requests.
• Build and maintain your network around your key accounts.

• Strong technical understanding—ideally experience with software onboardings, SaaS, APIs, integrations or data structures.
• Some project management experience, e.g., in implementation projects or complex customer processes.
• Ability to explain technical content clearly—both to IT departments and clinical/medical teams.
• Customer orientation, empathy and enthusiasm for successfully implementing digital solutions in healthcare.
• Structured way of working, high degree of autonomy, and an ownership mindset.
• Strong communication skills in German (C1+) and good English skills for internal communication.
• Nice to have: experience in healthcare, hospital processes, CRM tools (e.g., Salesforce), data analysis or process documentation.

Demonstrates strong technical understanding of software onboarding, SaaS, APIs, and data structures, with the ability to communicate complex concepts clearly to both technical and clinical teams. Exhibits customer orientation and project management skills to ensure successful implementation of digital solutions in healthcare.

• CRM Tools
• Salesforce