Senior Product Designer - ZEOS (all genders

The ZEOS Logistics department is responsible for all partner-facing multichannel Zalando Logistics Solutions. By unifying and collaborating these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfillment solution to meet our partners' needs and leverage common services to enable partner program growth.

As a Senior Product Designer at ZEOS , you will be responsible for customer-facing digital experiences for our ZEOS Logistics service offerings. Your joint mission is to empower fashion and lifestyle brands to expand their business and increase their profitability across multiple marketplaces and countries throughout Europe through ZEOS .

Using your excellent craft skills and seasoned experience, you will design 0 to 1 experiences that empower brands and retailers to steer their multi-channel logistics for their business from our ZEOS digital touchpoints. This is an important role that will help shape the vision for the user experiences for ZEOS, and requires strong foundational UX skills, exceptional stakeholder management, experience in workshop facilitation, and in crafting and evangelising design strategies and visions.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

You'll work with cross-functional teams to deliver against the design vision and strategy for our B2B multichannel offering in ZEOS, delivering coherent experiences for our merchants and their end customers. You'll champion the CX vision with your team and stakeholders, and partner with them on how to make it real, scoped across sprints and quarters.

You'll lead stakeholders and team members towards innovative solutions through design thinking workshops and design sprints.

You'll generate multiple solutions to complex design challenges, evaluate which to pursue further, and leverage technology to improve experiences, ensuring your designs are technically feasible, scalable, accessible and compliant.

You'll apply strategic thinking to visualise and communicate ideas compellingly for senior business stakeholders, partners and customers. You'll contribute to problem definition through storyboards, press releases, and holistic customer journeys that product managers and other designers draw from.

You will jointly plan and participate in research together with researchers and product managers, shaping quantitative and qualitative data to support two key areas: assessing new problem spaces and evaluating design solutions as a core part of the iterative validation process.

You'll validate and refine concepts with internal and external stakeholders, including actual merchants and end users.

You'll lead by example, role-modelling user-centred design practices and producing high-quality work regardless of the size of the task.

You'll mentor fellow designers and contribute to team design ops initiatives that improve team health and ways of working.

Experience:

You are a seasoned design professional with B2B experience who has led the design of complex projects that delivered valuable end-to-end experiences to real users. You are driven to solve meaningful problems and skilled…