Sr Manager, UX

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

Glovo is looking for a Senior UX Manager to join and help shape the future of our Customer App experience. This is a key leadership role within our UX team, with direct impact on how millions of users interact with Glovo daily. You’ll lead a multidisciplinary team of Product Designers and Content Designers, driving high-impact initiatives, guiding strategic direction, and actively contributing hands-on to raise the bar of design excellence across the board.

As a Senior UX Manager, you’ll work closely with the UX Director and other UX leaders to define and drive the vision of our Customer App. You’ll ensure our solutions are human-centered, data-informed, cohesive, and scalable, while fostering a strong culture of collaboration, ownership, and continuous improvement.

THE JOURNEY

• Foster relationships and collaboration cross-discipline and act as a consistent advocate for our end users in product discussions, reviews, and critiques, exerting influence towards positive outcomes.
• Be part of the UX Leadership team reporting to the UX Director, working alongside other leads to ensure quality and cohesion of practices across projects and pods.
• Contribute to the evolution of UX maturity and standards across the organization, beyond your immediate team scope.
• Lead projects or initiatives, help define the strategy, objectives, and set the vision for the user experience of our product. Take ownership of strategic design efforts within the Customer App, aligning UX direction with product and business objectives.
• As a hands-on leader, you actively participate in project execution, addressing challenges, proposing solutions, and offering support to raise the bar and accelerate progress. For strategic projects, you take the lead in the conceptual definition and execution end-to-end, setting the standard for craft and depth.
• Champion users' needs and advocate for UX at all levels. Use research insights and data to influence roadmaps, prioritization, and product direction.
• Manage stakeholders, business priorities, and projects as well as help reports prioritize work, ensuring the right balance of product and UX community-focused initiatives. Identify gaps in capacity and resourcing, proactively raising headcount needs.
• Provide mentorship and leadership to talented ICs and UX Leads to improve performance and career advancement. Understand the career development needs of each direct report, as well as the business needs of Glovo, and how to align both effectively and engagingly.
• Encourage and enable an ego-free collaborative environment, where all give and receive feedback regardless of role or level and where diverse viewpoints and working styles are welcome.
• You will contribute to and ensure the adoption of our Design System, supporting senior and junior peers in doing so.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• A seasoned UX leader with 5+ years of experience in end-to-end digital product design, including experience in consumer-facing apps and complex ecosystems.
• A proven people leader with experience leading and mentoring design teams, with a track record of growing leads, designers and content professionals in fast-paced environments.
• Strategic but hands-on: you thrive at the intersection of vision and execution, switching between zooming out to set direction and zooming in to shape critical design work yourself.
• A systems thinker, capable of connecting dots across surfaces, journeys, and squads, and experienced in evolving and scaling design systems across multiple teams.
• Strong in design operations: you know how to set up rituals, frameworks, and governance models that empower your team and drive impact at scale.
• You understand business goals and product metrics, think holistically, and can balance short-term…