Data Center ​/ Desktop Support Engineer

# Data Center / Desktop Support Engineer at N Consulting Ltd
*
* JOB TITLE:

Data Center / Desktop Support Engineer
**** Location
- Frankfurt and Berlin.
**** Job Type: contract- 3 roles
**** Job Description
** We are looking for a hands-on
** Data Center / Desktop Support Engineer
** with strong “hands and feet” support experience to provide onsite technical assistance for IT infrastructure, hardware, and end-user systems.
** Key Responsibilities
*** Provide onsite “hands and feet” support for Data Center operations and Desktop Support activities.
* Install, troubleshoot, and replace hardware components including servers, desktops, laptops, monitors, printers, and network devices.
* Perform rack and stack activities, cable management, patching, labeling, and basic connectivity checks.
* Support server reboot, hardware diagnostics, and physical equipment inspection in the Data Center.
* Coordinate with remote technical teams for incident resolution and infrastructure maintenance.
* Handle OS installation, software configuration, user account support, and peripheral setup.
* Monitor tickets and ensure timely resolution as per SLA requirements.
* Maintain asset inventory and update documentation for hardware movements and changes.
* Provide support for Microsoft Windows environment, Office 365, VPN, and basic networking issues.
* Assist in IMAC activities (Install, Move, Add, Change) for IT equipment.
** Required Skills
*** Experience in Data Center support or Desktop Support role.
* Good knowledge of Windows OS, hardware troubleshooting, and basic networking concepts.
* Hands-on experience with rack & stack, cabling, and remote hands support.
* Familiarity with ticketing tools such as Service Now, Jira, or Remedy.
* Understanding of LAN/WAN, TCP/IP, printers, and end-user device support.
* Ability to work in shifts and provide onsite support when required.
* Strong communication and coordination skills.
** Preferred Qualifications
*** Diploma / Bachelor’s degree in Computer Science, IT, or related field.
* Certifications such as CompTIA A+, Network+, Microsoft, or Cisco are an advantage.
* Experience supporting enterprise Data Center environments is preferred.
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