Manager, System Engineering Enterprise Infrastructure

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

We are on the lookout for a System Engineering Manager (M1) to lead our combined Server/Cloud Infrastructure and Network Infrastructure teams within ETS / Enterprise Infrastructure, on our journey to always deliver amazing experiences.

In this role you will manage two squads — a Server/Cloud team (on-prem and cloud workloads for internal users) and a Network team (office infrastructure) — as the technical owner and people leader for both:

• People & Team Health: Own hiring, onboarding, 1:1s, feedback, and growth plans across both squads; build an inclusive environment and address performance issues directly.

• Business Partnership: Translate stakeholder needs (IT, Security, Workplace Experience) into roadmaps for both teams, and prioritize work by business impact.

• Delivery: Maintain visibility into both squads' work, resolve cross-team dependencies, manage stakeholders, and track delivery/reliability metrics

• Technical Strategy & Operations: Guide architecture and operational excellence across both on-prem/cloud and network infrastructure (Wi-Fi, SD-WAN, multi-vendor hardware); own end-to-end Change Management within a structured framework, ensure incident response, and SLA-bound vulnerability remediation for both domains.

• Citizenship: Share learnings across teams and foster collaboration between Server/Cloud, Network, and other domain teams.

• AI Adoption: Drive AI as the default method for config generation, automation, and troubleshooting across both squads; ensure safe, policy-compliant use of approved tools (especially with sensitive topology, credentials, and cloud configs); coach engineers to use AI critically, track adoption and address resistance, and tie AI-enabled gains to delivery metrics and cost.

• Experience: 6+ years in infrastructure, systems, or network engineering, including at least 1–3 years in a people management or technical leadership role; prior experience managing or closely collaborating across both server/cloud and network functions is a plus.

• Technical Breadth: Working knowledge across on-prem and cloud server infrastructure (compute, storage, virtualization, major cloud providers) and enterprise networking (switching, routing, wireless, SD-WAN, firewalls).

• Multi-Vendor Exposure: Comfortable overseeing diverse hardware and platform environments (e.g., Palo Alto, Fortinet, Extreme Networks, Arista, Aruba, major cloud platforms) without needing to be the hands-on expert in every one.

• Change Governance: Experienced working within structured Change Control environments, reviewing technical plans, impact assessments, and rollback procedures.

• Security & Compliance: Understanding of security fundamentals across infrastructure and network layers, including vulnerability management and SLA-driven remediation.

• People Leadership: Track record of running effective 1:1s, performance reviews, and hiring processes; experience building team structure and growth plans.

• Certifications (nice to have): CCNP, PCNSE, cloud platform certifications (AWS/Azure/GCP), or equivalent.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of…