Sr.) IT Operations Manager; m​/f​/d

• HOLY
  is the soft drink revolution:With our product lines Energy®, Iced Tea®, Hydration®, Milkshake®, and our newest innovation, the HOLY Syrup Bottle® you get amazing taste across 50+ flavors while maintaining a good conscience—for your body & the environment.
• Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand—and our cult-like community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.
• From D2C to Global Omnichannel:In less than four years, we've profitably scaled HOLY to more than €250M D2C revenue in DACH, FR, UK and PL. Now scaling our retail business, we're on an exciting transition to becoming a true omnichannel rocketship.
• We are still just getting started: Backed by the world's best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 200+ people aims high (Coca-Cola, we're coming for you!).

As our (Sr.)
IT Operations Manager
, you will own HOLY’s IT operations end to end and build the secure, scalable foundation for our continued growth. Across identity, devices, support, SaaS, security and compliance, sites, and data, you will turn today’s setup into a resilient and auditable IT function. You will combine hands‑on delivery with strategic planning, working closely with People & Org, Finance, Legal, Operations, and leadership.

This is an opportunity to shape IT at HOLY from the ground up.
Responsibilities:

• Security & Compliance:Own HOLY’s security and compliance roadmap, including NIS2 and data protection requirements, incident response, cyber insurance, backups, and audit readiness. Translate risks into clear priorities and ensure critical controls are documented, implemented, and tested.
• Devices & Endpoint Management: Run the complete device lifecycle across macOS, iOS, and Windows. Own Jamf and Intune, establish secure baselines, enable zero‑touch setup, manage patching and endpoint protection, and oversee procurement and rental partners.
• Identity & Access: Build reliable, auditable access management across HOLY’s systems. Own the directory, SSO, MFA, and role‑based access while ensuring timely onboarding, role changes, and offboarding.
• IT Support & Infrastructure:Create a dependable support model with clear SLAs, ticketing, self‑service documentation, and reduced single‑person dependency. Ensure reliable networks, WiFi, and AV across offices and pop‑up locations in partnership with internal teams and external providers.
• SaaS, Data & Vendors: Govern HOLY’s SaaS portfolio, file storage, NAS, backups, and relevant HR and payroll infrastructure. Build cost and renewal visibility, consolidate redundant tools, manage vendors and contracts, and validate business continuity through tested restores.
• IT Strategy & Scalability: Co‑develop a IT roadmap that supports international growth and a workforce of 200+ employees and growing!. Design repeatable processes and make clear investment cases for the systems, partners, and future team capacity HOLY needs.

• Experienced IT operator:You have built or significantly improved IT operations in a fast‑growing company and are comfortable owning both daily delivery and long‑term direction.
• Security and compliance expertise:Understanding of endpoint security, incident response, data protection, and audit readiness. Experience with NIS2, GDPR, or comparable regulatory requirements is highly valuable.
• Hands‑on MDM capability:You can independently operate and optimise Jamf or an equivalent enterprise MDM platform. Experience with Intune and mixed‑device environments is a strong advantage.
• Strategic systems thinker:You…