Support Engineer; m​/f​/d

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.

You’ll be part of a globally distributed IT Infrastructure Support Team
, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

About the Role

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and One Drive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

About You

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
• 2–4 years of experience in IT support, service desk, or technical customer support
• Solid working knowledge of Office 365 and standard workplace collaboration tools
• Comfort communicating clearly and patiently with non-technical users
• Curiosity and a genuine eagerness to learn new technologies and workflows
• Hands-on experience with Microsoft cloud technologies (Intune, Entra , Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)
  Anywhere
  :
  Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model
  :
  We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support
  :
  Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development
  :
  Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program
  :
  Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

This is a Berlin-based position. Are you ready to commute to our office 4 days a week?

Dear potential Flixie,

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis
. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

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