Facilities Operations Manager

About We Work

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

Join us as we empower tomorrow’s world at work.

Our Building Operations team is an integral part of our business with the mission to enable our members to create their life’s work. As a Facilities Operations Manager based in Berlin you’ll be responsible and accountable for the ownership and management of operational standards, budget, KPIs & NPS scores in your allocated portfolio. You will have a proactive approach to operational standards, safety, communication and cost management.

The portfolio and number of buildings may vary to meet business needs.

• Vendor and landlord management — Attend M /Q  meetings with business selected vendors, review performance, footfall, ticket completion, and budget vs spend.
• Review and manage the PPM planners to ensure legal compliance and document management policy adherence; ensure corrective actions are completed in a timely manner (preferably on vendor CAFM system).
• Support the Facilities Contract Manager with the management of service contracts and agreed SLAs within all hard and soft services.
• Own Salesforce tickets for your portfolio, ensuring reactive tickets are managed within the allocated SLAs.
• Communicate forecasted changes to layouts, footfall, and standards with vendors to prevent disruption to members and NPS.
• Own Property and Landlord management including communication, CAM charges review and escalation.

• Support the Community Team with management of 3rd party vendors to push building standards and drive operational excellence and vendor performance.
• Collaborate with the Community Team on continuous improvement of the NPS and recovery plans where targets are not met.
• Provide first-class support for the Community Team, responding to requests in a structured and supportive manner.
• Ensure clear lines of communication with the Community Managers regarding applicable projects.
• Work closely with Community Teams in each building to proactively resolve trending or common issues.

• Work with the Operations Director to ensure accurate budgeting and forecasting of Capital Expenditure.
• Manage and control the Operational Expenditure budgets for your portfolio; accountable for all spend within this portfolio.
• Provide a detailed monthly review of spend vs budget and P&L in M  presentations.
• Provide budgeting & forecasting of the Opex cost lines for your portfolio to the Operations Director.
• Manage costs and supplies with vendors.
• Raise Purchase Orders, Change Orders, and invoice approvals.

• Conduct a minimum of 2-3 operational audits in each of your buildings annually; own all actions and complete within deadlines.
• Work closely with the territory H&S Manager to drive portfolio and business compliance.
• Take a proactive approach to your own development in line with H&S.
• Plan, attend and own actions for FRA & H&S audits.
• Plan and attend Fire Drills, owning follow-up actions within the deadline.
• Check contractor reports to ensure compliance with Life Safety Systems.
• Collaborate with Lift Consultants on lift life expectancy, condition reports, maintenance & vendor performance.
• Coordinate with Fire Consultants on all relevant compliance requirements.

• University-level degree in Facility Management, Project Management or related field.
• At least 5 years of experience in facilities or property operations, ideally across multiple buildings. Experience in coworking, commercial real estate, hospitality, or multi-site retail is highly valued.
• Ability to manage a portfolio of several properties, balancing daily operational needs with long-term planning.
• Solid understanding of German building, fire safety, and workplace safety regulations; ideally IOSH or NEBOSH (or equivalent) certification.
• Experience managing Opex and Capex budgets, with proven ability to…