Head of Creative Operations

Overview

Audit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management

Build and lead a team of 2–3 Operations Managers embedded across those delivery functions

Design and implement scalable workflows, documentation, and tooling that grow with the team.

Own and standardize inBeat's operational tech stack (Airtable, Click Up, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite), making clear what tools we use, how we use them, and where

Work closely with department leads (UGC, PM, Performance Creative, Influencer Marketing, Paid Media, Video Editing, Design) to understand their operational pain points and translate them into systems that solve real problems

Build intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead

Create documentation and training resources that make new hires faster to onboard and easier to get up to speed

Identify and eliminate operational bottlenecks across the delivery org before they become fires

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum)
• Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer - not just one or two of them
• Track record of building systems and processes that teams actually use and love.
• High fluency across project management and ops tooling - Airtable, Click Up, Notion, Make/Zapier/N8N or equivalents
• Systems thinker who can see the full operational picture and translate it into clear, well-documented processes
• Strong communicator who can build trust and buy-in with department leads across different creative disciplines
• Comfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out first

Keywords extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively.

• Hard Skills
• Creative Operations
• Agency Operations
• Systems Building
• Process Development
• Workflow Design
• Documentation Creation
• Operational Bottleneck Identification
• Quality Assurance
• Onboarding Processes
• Project Management

Soft Skills

• Leadership
• Communication
• Trust Building
• Collaboration
• Systems Thinking
• Problem Solving
• Adaptability
• Organizational Skills
• Team Alignment
• Training Development