Revenue Cycle Management Associate Director

Responsibilities

• Lead daily operations for the Insurance division across multiple clients, teams, and workflows
• Drive productivity, quality, liquidation, and operational performance metrics
• Monitor department trends, identify operational risks, and implement corrective action plans
• Ensure standardized workflows, documentation practices, and operational consistency across teams
• Partner with leadership to support scalable operational processes and workflow optimization
• Directly oversee Managers and/or Supervisors within the division
• Coach and develop frontline leadership teams to improve accountability, communication, and performance management
• Support employee engagement, retention, and leadership development initiatives
• Reinforce Revco’s ONE culture and leadership expectations throughout the organization
• Support client relationships through operational oversight, reporting review, and issue resolution
• Collaborate with internal departments including Training, Human Resources, Technology, and Implementations
• Analyze operational and financial performance metrics to identify opportunities for improvement
• Assist in development and execution of departmental goals, KPIs, and performance initiatives
• Champion continuous improvement initiatives and operational efficiency efforts

• Bachelor’s degree preferred or equivalent operational leadership experience
• 5+ years of healthcare revenue cycle management experience
• 3+ years of leadership experience managing operational teams
• Strong understanding of insurance follow-up, denials management, appeals, and revenue recovery operations
• Experience managing performance metrics, productivity standards, and operational reporting
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to lead through change in a fast-paced operational environment
• Proficiency with operational systems, reporting tools, and Microsoft Office applications