Director​/Senior Director of Rider - Global

Director / Senior Director of Rider Growth - Global

At Delivery Hero, we believe in delivering more than just food—we deliver experiences. Operating in over 70+ countries worldwide, and headquartered in Berlin, we are one of the world’s leading local delivery platforms. This role reports into the Senior Director, Logistics and owns the global rider acquisition, engagement, and retention strategy for Pandora across 17 markets. This is a highly strategic leadership role, blending commercial growth, operational excellence, and organizational leadership s role can be based in Berlin or Singapore, and you will lead a geographically distributed team of 300+ employees, drive cross-functional collaboration with tech, data science, marketing, and cluster operations, and ensure Pandora’s rider base grows in line with ambitious global targets.

• Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale.
• Grow the rider base through growth strategy leadership aligned with long-term business goals.
• Oversee development of innovative rider growth initiatives, fostering collaboration across marketing, tech, data science, and cluster teams to maximize impact.
• Build and lead a high-performing team with clear goals, mentorship, and tools to execute growth initiatives.
• Partner with senior leadership to align rider growth strategies with broader business objectives and ensure visibility across functions.
• Stay ahead of industry trends and market dynamics, adapting strategies to maintain leadership in the space.
• Deliver rider acquisition targets and align cross-functional initiatives with stakeholders to achieve measurable impact.
• Align rider growth roadmaps with executive goals and quarterly/annual reviews, ensuring resource planning and prioritization are effective.
• Identify and deliver cost efficiencies in rider recruitment activities and scale growth programs to meet cost and quality targets.
• Develop and sustain a high-performing team with measurable skill-building outcomes and engagement.
• Scope of influence: 17 markets across Europe, APAC, and Turkey; rider workforce planning, acquisition, onboarding, engagement, compliance, and fleet health; 300+ team members globally.

• 10+ years of experience in senior leadership roles within e-commerce, logistics, mobility, or other tech-enabled industries.
• Strong people management experience with a track record of leading and scaling large, distributed teams.
• Solid commercial and operational acumen with experience driving P&L performance and efficiency at scale.
• Consulting background is a strong plus, but not mandatory.
• Highly analytical and data-driven, able to translate insights into actionable business strategies.
• Skilled in stakeholder management and influence, with the ability to work across complex, matrix organizations and engage at C-level.
• Thrives in fast-paced, high-growth environments, balancing strategic vision with hands-on execution.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. We do not discriminate on race, religion, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect. If you need accommodations or accessibility support, please include it in your application. You’re welcome to share your pronouns (he/she/they) from the start so we can address you respectfully from our first contact.

• Director

• Full-time

• Supply Chain

• Software Development and IT Services and IT Consulting

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