Studio Manager m​/f​/d

At BEAT
81, we’re on a mission to revolutionize fitness by merging the best of technology, group training, and expert coaching. As a rapidly growing fitness‑tech startup, we empower people across Europe—and soon the world—to Sweat Smarter Together. Through innovative HIIT & RIDE workouts, real‑time heart rate monitoring, and gamification, we’re transforming the traditional fitness experience into something dynamic, personalized, and impactful.

We’re not just building a global leader in fitness and technology; we’re building a world‑class team. At BEAT
81, we value passion, potential, and the power of fresh perspectives.

We are looking for a Studio Manager to join our BEAT
81 team and play a key role in running our Ride Studio in Berlin, Friedrichshain!

With our operations expanding we are seeking a service‑oriented and proactive Studio Manager, with a passion for fitness to join our team. In this role, you’ll be dedicated to delivering exceptional hospitality, cultivating a thriving front‑of‑house (FOH) team, ensuring a high‑quality studio experience, and managing efficient FOH scheduling.

You will:

• Build and Lead a High‑Performing FOH Team
  :
  Recruit, onboard, and support FOH staff to uphold BEAT
  81’s exceptional hospitality standards, ensuring they feel valued, integrated, and clear on tasks and expectations.
• Lead by Example
  :
  Maintain a strong, visible presence alongside FOH staff, remaining approachable and supportive to cultivate a thriving team culture (75% of the job is based in our studios; this is not an office job!).
• Foster a Welcoming Customer Experience
  :
  Empower FOH staff to create a warm, inclusive atmosphere by offering personalised engagement, anticipating customer needs, and prioritise customer satisfaction in every interaction.
• Ensure a Positive Studio Environment
  :
  Maintain an inviting and energising atmosphere, attending to details like cleanliness for an outstanding studio experience.
• Uphold BEAT
  81 Standards
  :
  Consistently implement established company standards (e.g. equipment upkeep, inventory or orders), ensuring a seamless, safe, and hygienic studio environment.
• Manage FOH Scheduling Effectively
  :
  Oversee FOH scheduling, ensuring efficient use of FOH hours and flexibility to meet demand while providing stability for the FOH team.

You have:

• You have over 3 years of customer service experience
  , ideally in a leadership role, with a demonstrated ability to remain calm and professional under pressure while delivering exceptional service.
• You are highly organised and adaptable
  , with the ability to manage and prioritise multiple tasks on the go. Every day is different at BEAT
  81, so quick thinking and flexibility are key.
• You possess exceptional attention to detail
  , ensuring nothing slips through the cracks, from customer interactions to studio standards.
• You communicate effectively and can engage comfortably with a diverse range of personalities, fostering a positive atmosphere for both team, coaches and customers.
• You are fluent in English and ideally have at least B2‑level proficiency in German to connect with a broader customer base.
• You bring a positive, can‑do attitude and are willing to jump into hands‑on tasks as needed, from supporting the FOH team to engaging in daily studio operations.
• You are comfortable working a non‑traditional schedule
  , including weekends, early mornings, middays, and late evenings to meet the needs of a busy, 7‑days‑a‑week, year‑round operation.

Nice to have:

• Proven Leader: Experience building and guiding high‑performing customer service teams, fostering a culture of excellence.
• Fitness Passion: A genuine enthusiasm for fitness that inspires team members and enhances customer engagement.
• Adaptable Problem Solver
  :
  Quick‑thinking in fast‑paced environments,…