Head Of Technical Partner Management; North-Western Europe

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, We're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany, Austria, Switzerland, the Netherlands, Sweden, Denmark, Norway, Finland, the United Kingdom, or Ireland

The Role

We're building something bold: a next-generation Technical Partner Management function that transforms how our European partners grow their businesses with cybersecurity services. As the Head of Technical Partner Management for North-Western Europe
, you'll own the regional P&L impact of partner technical engagement — leading a team of Technical Partner Managers covering Germany, Austria, Switzerland, the United Kingdom and Ireland, the Netherlands, and the Nordic countries.

You're accountable for two outcomes:
partner success — every partner across these regions has a dedicated, knowledgeable, and proactive technical liaison driving measurable adoption and retention — and team excellence — a high-performing, self-sufficient team that sustains growth without micromanagement.

You'll set the regional vision, define the operating model, coach your team to a standard of execution, and partner closely with the Head of South-Eastern Technical Partner Management to ensure a cohesive, Europe-wide approach. You'll work alongside Channel and Sales leadership to orchestrate technical partner engagement that drives measurable revenue growth for our partners and TrendAI.

What You'll Actually Do

Partner Success Strategy & Team Leadership

• Own the North-Western partner engagement operating model end-to-end — technical ownership, delivery quality, and business outcomes from onboarding through renewal
• Drive team performance through structured development plans, performance management, and career growth conversations
• Identify performance gaps and close them through targeted coaching, enablement, and structured feedback
• Balance business-unit-focused partner allocation with cross-regional initiatives and specialist activities to maximize coverage and impact

Partner Relationship Leadership

• Ensure every partner in the region has a designated Technical Partner Manager with clear accountability and engagement cadence
• Track and act on partner engagement quality — satisfaction metrics, technical feedback, and engagement health — as core leadership indicators
• Lead or co-lead executive engagements and strategic reviews with complex or high-value partners
• Champion partner technical satisfaction and renewal readiness as measurable team outcomes

Cross-Market Collaboration & Governance

• Partner with the Head of South-Eastern Technical Partner Management to align strategies, share best practices, and ensure Europe-wide consistency
• Collaborate with Channel, Services, Solutions, and Product leadership to align technical partner engagement with broader business strategy and revenue targets
• Represent the North-Western region in Technical Partner Management governance and strategic planning forums

Team Building & Capability Development

• Own recruitment, onboarding, and integration of new Technical Partner Managers as the team scales
• Design team-specific training and development plans in collaboration with specialist teams
• Drive team members to build relevant specialist capabilities aligned to partner portfolio needs
• Establish peer-learning…