Mobile Engineer, iOS

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Intercom’s iOS Messenger SDK is integrated into thousands of iOS apps and used by millions of users. We’re looking for an iOS Engineer to help us shape and accelerate our mobile Messenger strategy. In this role, you’ll be part of the team consisting of mobile engineers, a product manager, a designer and full‑stack engineers that own problems end‑to‑end for all mobile offerings at Intercom.

We value autonomy in our teams  mobile team is staffed with iOS, Android and full‑stack engineers as well as a designer and product manager. We own problems end‑to‑end, which means you will work with all those people as we build new products. While we don’t expect you to write code outside of the iOS codebase, it is important to be willing to learn, fully understand and take ownership of the system and customer experience end‑to‑end.

Our iOS Messenger SDK was originally built in Objective‑C but this year we adopted Swift, writing all our new features with it.

The mobile team collaborates with the other teams in Intercom as we bring a range of features to the mobile SDKs. As platform experts, we know what’s best on mobile and can help support and upskill other teams to adopt their features for mobile.

We value moving fast and shipping to learn 've got a great CI setup with extensive unit test coverage using XCTest. We also have a comprehensive suite of XCUITests for UI testing our code. Our strong test coverage allows us to safely move fast and ship new features with confidence.

• Collaborate on shaping our mobile strategy and roadmap across all Intercom offerings.
• Own problems end‑to‑end, working with design, product, backend engineers as well as other iOS and Android engineers to solve the biggest problems for our customers.
• Help us make the right trade‑offs while being pragmatic and building for the long term.
• Develop technical plans and contribute to our technical architecture as we grow.
• Build long‑standing, well‑tested and reliable iOS code that meets a very high quality bar.

• 2+ years experience building mobile products on iOS.
• Knowledge of Objective‑C or Swift, iOS APIs and design patterns.
• Published one or more apps on the App Store.
• Experience collaborating directly with product teams and designers, and the ability to deliver value to customers or users.

• You’ll report directly to an Engineering Manager who will start you off with a great onboarding plan.
• You’ll embed immediately into our Mobile team and receive dedicated peer support from one of our engineers.
• We invest heavily in our Engineers, supporting individual career development through training and coaching.

• Competitive salary and equity in a fast‑growing start‑up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work.
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• Cycle‑to‑Work Scheme with secure bike storage.
• Mac Books are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe…