Commerce Architecture & Delivery Senior Manager Agentic Commerce

About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data‑driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI‑powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real‑time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

• Lead large‑scale commerce implementations where Agentic AI is embedded into real‑world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Shape Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets
• Own end‑to‑end delivery—from architecture and roadmap through build, rollout, and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms

As an Agentic Senior Manager in Customer Technology – Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI‑driven capabilities are production‑ready, secure, and tightly integrated with enterprise commerce ecosystems.

• Define and lead Agentic Commerce architecture patterns across composable and platform‑led commerce implementations
• Translate AI‑driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Lead prototype‑to‑production transformations, embedding agentic workflows into live commerce environments

• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Establish enterprise‑grade standards for scalability, security, observability, and reliability of agentic systems
• Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

• Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and Dev Ops
• Oversee CI/CD, cloud‑native deployments, and Kubernetes‑based scaling on Azure, AWS, or GCP
• Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

• Embed policy‑driven architecture including governance, compliance, auditability, and explainability
• Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
• Establish human‑in‑the‑loop and feedback mechanisms to continuously improve agent effectiveness

• Create industry‑specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Sponsor internal accelerators, reference architectures, and reusable components
• Engage C‑suite and senior client stakeholders, translating complex architectures into business outcomes

• Travel:
  As required for client support up to 50%
• Location:
  
  Primary residency within 90 minutes of an approved Accenture office

• 12+ years of experience delivering enterprise‑scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi‑region programs. Experience should include:
  • Core Expertise
    • Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
    • Strong hands‑on leadership in agentic AI architectures embedded into production systems
    • Expertise in API‑led, microservices‑based architectures supporting distributed commerce systems
    • Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
    • Experience with designing of a semantic layer and knowledge graph
    • Experience with…