Senior Software Engineer

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision;
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like , Health Equity, Allianz, SAP, Barmenia Gothaer, and TUI already deploying Parloa at scale.

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision;
Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like , Health Equity, Allianz, SAP, Barmenia Gothaer, and TUI already deploying Parloa at scale.

As a Senior Software Engineer, you will work on a marketplace of tools and integrations which Parloa's agents leverage via MCP. Managed access to business systems dramatically increases their value while controlling for security and risk. You haven't worked with our stack? That's fine! We would love to get in touch as long as you are open to learn and code in Typescript.

• Design, build, and maintain secure and scalable backend services
• Optimize system performance for low latency, high throughput, and reliability
• Collaborate across teams to integrate machine learning components into production systems
• Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)
• Drive initiatives to improve operational excellence
• Contribute to the evolution of our architecture and engineering culture
• Set cultural standards for fearless iteration
  , bias for action
  , and pragmatic perfectionism
  —design for tomorrow, build for today.

Type Script, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS

• 7+ years of experience as a software engineer
• Experience in Typescript, Node (ideally NestJS); or experience with comparable frameworks in other languages, and a willingness to learn and code in Typescript
• Experience with developing and maintaining highly scalable and reliable microservices
• Deep understanding of distributed systems, event-driven architectures, and APIs
• Experience with cloud-native infrastructure (e.g., Kubernetes, GCP/AWS)
• A bias for action, strong ownership, and a passion for clean, pragmatic code
• Experience in leading technical projects (3-9 months horizon)
• Strong spoken and written communication skills in English
• Curiosity and openness to work with AI-assisted coding tools
• Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
• Embodies Parloa’s ambition
  : to build Europe’s leading engineering culture and a world-class AI platform
  .
• Motivated by making the impossible possible and building something iconic.

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:

• Earn Trust – act with transparency and reliability.
• Obsess Over Customers – always start with the customer problem.
• Think Big – set bold goals and pursue them fearlessly.
• Have Integrity – do the right thing, especially when it’s hard.
• Disagree & Commit – debate with candor, align fast, and deliver.
• Own It – take full responsibility for outcomes, not just tasks.
• Dive Deep – master the details without losing sight of the big picture.
• Bias for Action – move fast, decide quickly,…