Technical Customer Success Manager - DACH; m​/f​/d

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

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Please note that for this role C2-level German proficiency is required.

• 🤝
  Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets

• 🚀
  Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly)

• 💡
  Leverage customer feedback to enhance our software, in close collaboration with our development team

• 🚀
  Continuously improve
  customer experience and help them day to day in calls and in our supportchatt

• 📊
  Identify technical bottlenecks with customers and improve our solutions with the engineering team

• 🧠
  Strategically plan and implement projects that drive Reonic's growth and innovation

• 🎯
  Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers

• ⚙️
  Technical background e.g. (industrial-)
  engineering

• 🌱
  Previous experience in the start-up ecosystem

• ⚡
  Motivation to drive change in renewables and have a positive impact

• 🌍 Excellent communication and presentation abilities in German and English

• 🚀
  Be part of a growing VC-backed startup with 1600+ satisfied B2B customers

• 📚
  Enjoy opportunities for personal and professional growth in a leadership role

• 💡
  Embrace the freedom to innovate and make quick changes in a dynamic team

• 🏋️♂️
  Perks include gym membership, coffee, regular team events, Mac Book & more

• 💰 Receive competitive pay

This is a full-time, in-office position in Augsburg or Berlin.

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Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps
. Backed by top-tier investors and trusted by 1,600+ business customers
, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.

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Ready to shape the future of renewable energy? Apply now!