Senior Claims Consultant, National Accounts

Responsibilities

• Serves as a primary point of contact for incoming claims‑related inquiries across large and complex commercial lines of business, delivering timely, accurate and professional support.
• Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup.
• Coordinates, prepares, and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance.
• Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients.
• Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy‑compliant claim resolution.
• Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes.
• Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow‑up actions.
• Partners with clients in identifying risk control and loss mitigation opportunities through coordination with internal resources and external vendors.
• Maintains accurate, organized, and up‑to‑date claim files within agency management systems and other applicable platforms.
• Leverages available technology, including data analytics and AI‑enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency.
• Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness.
• Performs other projects, duties, and tasks, as assigned.

• High school diploma or equivalent
• A Property and Casualty License from state of domicile is required and must be maintained
• Minimum 8 years of experience in property and casualty claims processing, with exposure to large or complex commercial accounts preferred
• Strong knowledge of commercial claims administration processes, coverage concepts and terminology
• Excellent verbal and written communication skills with a client‑focused approach
• Proven ability to build and maintain strong relationships with clients, carriers and internal teams
• Demonstrated ability to manage multiple priorities and work effectively in a fast‑paced environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications
• Commitment to confidentiality and professional standards.

• Agency management systems
• Microsoft Word
• Microsoft Excel
• AI‑enabled tools
• Data reporting tools
• Internal resources
• External vendors
• Claim management software
• Analytics platforms
• Communication platforms