Vice President, Revenue Operations

The Vice President of Revenue Operations owns the end-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit. Reporting to the Senior Vice President of Sales, this role is best understood as a commercial systems and operational transformation leader, sitting at the intersection of Sales, Operations, Finance, and Technology. This role will manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management.

• Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business’s core commercial system
• Lead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoption
• Own the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations)
• Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue data
• Drive data integrity, standardization, and operational discipline across all revenue workflows
• Stabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teams

• Own and standardize end-to-end quote-to-revenue processes globally
• Govern Deal Desk, pricing, discounting, and approval frameworks
• Establish clear SLAs, process ownership, and execution accountability across regions
• Drive improvements in cycle time, process efficiency, and execution consistency

• Own forecasting methodology, pipeline standards, and inspection cadence
• Establish a single, trusted forecasting model used by both Sales and Finance
• Drive pipeline health, deal progression, and risk visibility across all segments

• Own operational alignment across pipeline, billing, and revenue realization
• Ensure rigor across pricing, discounting, billing accuracy, and collections handoffs
• Work closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure compliance
• Bring structure and visibility to revenue workflows spanning contract to invoice to cash

• Lead global standardization across systems and commercial processes
• Drive change management, adoption, and operating discipline across a matrixed organization
• Prioritize and execute against high-impact improvements quickly, even in imperfect conditions
• Lead modernization & automation around forecasting, pipeline management, and the GTM technology stack

• Sales Leadership:
  Pipeline execution, forecasting inputs, performance management
• Finance & Revenue Accounting:
  Revenue recognition, financial alignment, audit readiness
• Global Financial Services (GFS):
  Invoicing, AR, and collections execution
• Global Business Transformation (GBT):
  System modernization and enterprise initiatives
• Sales Strategy & Enablement:
  Tool adoption, sales programs, and methodology

• 15+ years in Revenue Operations, Commercial Operations, or Sales Technology leadership
• Proven track record of leading transformation in complex, global organizations
• Deep, hands‑on expertise in:
  • Salesforce (Sales Cloud and Service Cloud)
  • CPQ and CLM systems
  • Billing operations, contracts, and revenue workflows
• Strong financial acumen with close partnership to Finance and Revenue Accounting
• Demonstrated ability to define strategy and drive execution
• Experience leading global, cross‑functional teams in matrixed environments

• Establish a trusted, unified forecasting model adopted by Sales and Finance
• Stabilize and standardize quote-to-revenue processes end to end so automation can happen
• Deliver measurable improvements in pipeline conversion, deal velocity, and forecast reliability
• Drive significant gains in data quality, system adoption, and process consistency
• Improve KPIs such as Data Trust score, Pipeline Hygiene Score, Forecast Accuracy, Quote-to-Cash System Creation, among others.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range…