BPO AI Solutions Architect

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

• AI Solutions Consulting
• Business Process Analysis
• Operational Improvement
• Solutions Engineering
• AI Automation Strategy

• Participate in sales, discovery, and client consultation meetings.
• Analyze operational workflows and identify opportunities for AI and automation.
• Conduct process mapping and workflow assessments.
• Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
• Develop business cases and ROI estimates for proposed solutions.
• Create implementation roadmaps and project plans.
• Collaborate with operations, recruiting, payroll, IT, and client success teams.
• Support the implementation and adoption of AI initiatives.
• Evaluate emerging AI technologies and recommend practical business applications.
• Assist in developing internal and client-facing AI solutions.

• Work with clients across multiple industries and global markets.
• Help shape the future of AI adoption within the BPO industry.
• Influence business transformation initiatives from strategy through execution.
• Join a fast-growing organization focused on innovation and operational excellence.
• Fully remote opportunity with global exposure.

This role operates within EST working hours and requires consistent overlap with the U.S.

-based leadership team.

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

• Resume review and prescreen questionnaire
• One-way video interview
• Interview with leadership
• Additional/final interview if required

All resumes and answers must be submitted in English to be considered for the position.

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

Preferred Experience

• Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
• Experience in identifying and improving business processes.
• Experience participating in client-facing meetings, operational assessments, or consulting engagements.
• Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
• Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
• Experience working with CRM platforms such as Zoho, Hub Spot, Salesforce, or Microsoft Dynamics.
• Strong understanding of operational KPIs and…