Senior Customer Success Manager – Mat Cover

Key Responsibilities

• Ensure client satisfaction and foster strong relationships to drive retention and growth
• Collaborate with Account Managers, Sales, and Project Managers on account plans
• Monitor and report on client campaign performance
• Work closely with Product Management, Marketing, and Sales teams
• Assist clients with changes related to adopting Storyteq's solutions

• Account Planning:
  Collaborate with Account Managers, Sales, and Project/Implementation Managers to develop comprehensive account plans that align with clients' business objectives.
• Client Relationship Management:
  Develop and nurture strong, long lasting relationships with key customer stakeholders, understanding their business needs and ensuring the effective use of Storyteq's solutions to meet those needs.
• Performance Monitoring and Reporting:
  Oversee the planning, implementation, and reporting of client campaigns, utilizing data-driven strategies to enhance performance and achieve client goals.
• Cross-Functional Collaboration:
  
  Work closely with internal teams, including Product Management, Marketing, and Sales, to provide customer insights and identify opportunities for innovation and continuous improvement.
• Change Management:
  Assist clients in managing organisational changes related to the adoption and integration of Storyteq's solutions, ensuring a smooth transition and effective utilisation.

• Storyteq