CPQ Functional Lead – Sales Operations

Responsibilities

• Define platform strategy and multi-year roadmap priorities aligned to business and commercial goals
• Lead discovery efforts to understand business needs, pain points, and future-state requirements
• Develop high-level business requirements and process design recommendations
• Partner with cross-functional teams to shape solution concepts and support decision-making
• Prioritize platform enhancements and improvement opportunities based on business value and impact
• Support governance forums and provide recommendations on platform direction, scope, and sequencing
• Monitor adoption, user feedback, and process performance to identify opportunities for improvement
• Align platform decisions with broader commercial strategy, integration needs, and downstream impacts
• Actively monitor the platform vendor roadmap—identify standard functionality releases that could replace custom-built solutions and bring recommendations to avoid over-customization
• Drive platform adoption – determine if gaps are due to a process design issue, a training gap, or a leadership engagement issue

• Bachelor’s degree or equivalent experience
• Minimum of 5 years experience supporting Commercial Operations, Sales, Process Excellence or a related field
• Minimum of 3 years experience with CPQ systems
• Ability to develop business requirements, map processes, and translate business needs into system solutions
• Experience working with cross-functional stakeholders across business and technical teams

• business requirements development
• process design
• CPQ systems
• process mapping
• solution concepts
• platform strategy
• platform enhancements
• user feedback analysis
• governance support
• adoption monitoring

• leadership
• cross-functional collaboration
• decision-making
• problem-solving
• communication
• strategic thinking
• stakeholder engagement
• adaptability
• analytical skills
• recommendation development

• Bachelor's degree

• Commercial Operations
• Sales
• Process Excellence
• platform vendor roadmap
• custom-built solutions
• business value
• integration needs
• downstream impacts
• training gap
• leadership engagement