Senior Operations Analyst – Service Management Operations

Responsibilities

• Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items.
• Maintain and improve operational documentation, procedures, resource repositories, and team records.
• Lead small‑scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency.
• Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices.
• Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight.
• Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership.
• Identify budget risks or anomalies and work proactively with partners to resolve issues.
• Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate.
• Track and drive remediation actions, risk mitigation activities, and governance commitments to closure.
• Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation.
• Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards.
• Analyze operational and performance trends to provide insights that support leadership decision‑making.
• Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting.

• Bachelor’s degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience.
• 5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions.
• Strong organization and prioritization skills with excellent attention to detail.
• Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills.
• Strong communication skills and an ability to partner effectively across cross-functional teams.
• Demonstrated analytical skills and experience using data to solve business problems.