Operations Specialist (all genders

THE ROLE & THE TEAM

The Operations Excellence Team, a highly specialised unit, is dedicated to executing processes with precision, from order entry to invoice clarification. Within this team, you will specialise in the end-to-end purchase-to-pay process. Your responsibilities encompass the entire journey, from order creation to ensuring timely deliveries and comprehensive product information for online presentation. Daily interactions will involve engaging with a range of external and internal stakeholders, including brands, buying and planning departments, accounting, transportation, and warehouse operations teams.

This role offers a unique opportunity to build a broad expertise in supply chain management within the dynamic e-commerce industry.

At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds. We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions.

To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential. We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace:

• Support the Operations Excellence Team by taking charge of essential operational and administrative functions, notably including the accurate placement of purchase orders in our systems.
• Manage the intricacies of daily, weekly, and monthly delivery schedules in close collaboration with our supplier's supply chain management.
• Maintain the integrity of product master data within our merchandise management system, with a primary focus on entering all order-related details into our system, such as EAN-Matching and Supplier Data, ensuring that our orders meet high-quality standards.
• Act as the primary liaison for our international suppliers, handling all operational inquiries and supporting the establishment and upkeep of contractual agreements.
• Maintain open lines of communication to secure consistent product availability and coordinate returns efficiently between our suppliers and warehouses.
• Proactively seek out innovative solutions to enhance and optimise our pre-season and in-season processes, contributing to greater efficiency and effectiveness.

• Strong organisational and communication skills with a structured approach to tasks.
• Proficiency in data entry, spreadsheet management, and document organisation.
• Prioritising accuracy and quality when handling data and numbers.
• Proficiency in MS Office, particularly Excel.
• Thriving in fast-paced environments and promoting teamwork and proactive problem-solving.
• Openness to continuous improvement and a commitment to process excellence.
• Taking ownership and accountability for assigned tasks.
• Efficient workload management to ensure timely, accurate, and prioritised completion of tasks.

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando
• 30% off Lounge by Zalando
• discounts from external partners
• 2 paid volunteering days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to 50 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

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