Senior Program Delivery Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As the Senior Program Delivery Coordinator, you will own end-to-end event coordination for all events hosted in the designated specialty space in service of the Amazon Global Real Estate and Facilities (GREF) client. At JLL, we are collectively shaping a brighter way - for our clients, ourselves, and our fellow employees. You will serve as the primary liaison between AWS stakeholders and AT&E, managing event intake, requirements gathering, and planning communications while ensuring every event reflects excellence and professionalism.

What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will manage the event calendar, ensuring all bookings, resource allocations, and vendor requirements are documented and confirmed in advance while supervising the Program Delivery Coordinator, delegating event tasks, providing quality oversight, and managing day-of execution.

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to develop and maintain program SOPs, event templates, and quality checklists in alignment with AT&E standards while tracking event metrics, satisfaction scores, and KPIs to deliver monthly performance summaries to AT&E's APDM. We support each other's wellbeing and champion inclusivity and belonging across teams.

You will coordinate with building management, AV teams, catering vendors, and other third-party suppliers to ensure flawless event logistics while supporting program expansion and strategic initiatives.

• Own end-to-end event coordination for all events hosted in the designated specialty space, from initial intake through post-event wrap-up, ensuring seamless delivery and client satisfaction
• Serve as primary liaison between AWS stakeholders and AT&E, managing event intake, requirements gathering, and planning communications while maintaining strong relationships and clear expectations
• Manage the event calendar, ensuring all bookings, resource allocations, and vendor requirements are documented and confirmed in advance to prevent conflicts and ensure readiness
• Supervise the Program Delivery Coordinator, delegating event tasks, providing quality oversight, and managing day-of execution while supporting their professional development and success
• Develop and maintain program SOPs, event templates, and quality checklists in alignment with AT&E standards to drive consistency, efficiency, and scalability across all events
• Track event metrics, satisfaction scores, and KPIs while delivering monthly performance summaries to AT&E's APDM that provide clear insights into program performance and areas for improvement
• Coordinate with building management, AV teams, catering vendors, and other third-party suppliers to ensure flawless event logistics while maintaining accountability for vendor performance and budget management

• Support AT&E's APDM in onboarding new funded headcount locations by sharing SOPs, templates, and lessons learned, enabling consistent program delivery and knowledge transfer across expansion sites
• Provide secondary event support for events at the APDM's direction when primary space capacity allows, expanding your skills and contributing to broader program needs
• Identify process improvement opportunities and surface recommendations to AT&E's APDM for review and potential…