Director Platform and Revenue Operations

The Role & The Team

As Zalando’s Platform business enters the next phase of scale it requires a coherent customer and partner experience, a scalable revenue operating model, trusted data and CRM, effective enablement, and disciplined execution across the organization.

As Director of Platform Experience & Revenue Operations, you will lead the function that provides this backbone for Zalando’s Platform business. You will own how we design and continuously improve the end-to-end partner and customer experience, translate commercial strategy into scalable operating models, and create the governance, capabilities and tools that enable teams to execute consistently and effectively.

You will lead a multidisciplinary organization spanning four interconnected areas:

• Platform
  
  Experience:
  
  Designing a coherent end-to-end customer and partner experience and the frameworks, standards and capabilities required to improve it.

• Revenue Operations & CRM: Building the commercial operating system across planning, segmentation, lifecycle management, performance governance, CRM, automation and AI.

• Platform Communications &
  
  Education:
  
  Enabling partners and internal teams through clear communications, education and scalable self-service.

• PXR Office: Driving strategic planning, business governance, services portfolio, transformation programs and the operating rhythms that turn priorities into execution.

• Set the strategy for Platform Experience & Revenue Operations , translating Platform Business priorities into a clear functional vision, operating model, roadmap and measurable outcomes.

• Own and continuously improve the end-to-end customer and partner experience , establishing the standards, insights and governance needed to create coherent journeys, simplify processes and improve customer and partner satisfaction and business performance.

• Build a scalable revenue operating system across segmentation, lifecycle management, pipeline and performance governance, commercial playbooks, forecasting, incentives, and the CRM ecosystem supporting these processes.

• Advance data, automation and AI-enabled execution , creating trusted views of partner and commercial performance and scaling tools and use cases that improve decision-making, productivity and partner guidance.

• Drive organizational alignment and execution discipline , establishing effective planning cycles, leadership routines and portfolio governance while leading high-impact transformation programs across business and technology teams.

• Build and lead a high-performing multidisciplinary organization , developing senior leaders, creating clear accountability and ensuring Platform Experience, Revenue Operations, Communications & Education and strategic governance operate as one connected function.

• You are an experienced senior leader with a strong track record across platform or marketplace operations, revenue operations, commercial excellence, partner experience, business transformation, or comparable functions.

• You have successfully led multidisciplinary organizations and senior leaders within complex, international and highly cross-functional environments.

• You understand how digital platforms and marketplaces operate and can balance partner needs, customer outcomes, commercial performance and operational scalability.

• You have designed or significantly improved operating models covering areas such as partner experience, segmentation, planning, forecasting, performance governance, incentives, CRM or lifecycle management.

• You combine strategic thinking with strong execution, using data and sound judgment to simplify complex problems, set direction and translate decisions into measurable outcomes.

• You are an influential and…