Strategic Customer Success Manager

Intro

At Klim, we’re building the infrastructure to scale regenerative agriculture across global supply chains. We work with leading food and agriculture companies to design and implement large-scale transition programs that create measurable impact for farmers, businesses, and the climate.

Backed by $22 million in Series A funding, we’re expanding globally, partnering with major food industry leaders like Nestlé and Kaufland to help them reduce emissions along their supply chains, while making them more resilient and profitable at the same time. Since 2020, we’ve supported 3,500 farmers, covering 700,000 hectares (5% of Germany’s farmland!).

If you’re passionate about building an economically and ecologically sustainable food system and driving real impact, join us!

Your mission:

In this role, you will own and grow strategic customer relationships with leading food and agribusiness companies after contract signature.

You will act as the central point of ownership for your accounts — ensuring successful project delivery, building trusted relationships with stakeholders, driving long-term customer value, and identifying opportunities to expand partnerships over time.

This is not a traditional support or implementation role. You will combine strategic account management, customer success, commercial ownership, and cross-functional orchestration to help scale regenerative agriculture programs across global supply chains.

You’ll work closely with commercial, product, operations, climate, and farmer success teams to ensure customers achieve measurable outcomes while helping Klim grow through renewals, upsells, and long-term partnerships.

Your responsibilities:

• Serve as the primary point of contact and strategic partner for key enterprise customers

• Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams

• Understand customer goals, challenges, and organizational dynamics to proactively guide accounts toward success

• Ensure successful onboarding, implementation, and long-term adoption of Klim programs

• Define success metrics jointly with customers and proactively track progress against them

• Lead regular business reviews, strategic planning discussions, and executive updates

• Identify risks early and coordinate internal teams to resolve issues proactively

• Drive account growth, and additional opportunities within existing customer relationships

• Identify opportunities to expand regenerative agriculture programs across business units, geographies, or supply chains

• Collaborate closely with sales leadership on account strategy and commercial planning

• Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams

• Ensure timelines, deliverables, and customer commitments are managed effectively

• Help improve internal processes, playbooks, and customer experience as we scale

• Bring customer feedback and market insights into product and strategy discussions

• Help shape scalable customer success processes and best practices

• Contribute to a culture of operational excellence and customer-centricity

Your profile:

• 4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles

• Proven ability to manage and grow complex B2B customer relationships

• Experience working with enterprise customers and multiple stakeholders

• You think beyond delivery and understand how to create long-term customer value

• You are comfortable discussing business goals,…