Senior Principal Product Manager - Propositions

As part of the Propositions Customer Experience Department, we are seeking a dynamic and experienced product professional to join as a Senior Principal Product Manager for Propositions Customer Experience. The role is an Individual Contributor but is the same seniority as a Head of Product. The Propositions Customer Experience Department is responsible for building remarkable experiences that speak to the unique customer needs when shopping Zalando’s assortment across a diverse portfolio of proposition categories—including Sports, Kids, Beauty, Designer, and more.

As a Senior Principal Product Manager for Propositions, you will oversee product strategy across multiple distinct domains and customer segments. You will be responsible for end-to-end proposition experiences across all touchpoints, driving imaginative elevation and market-leading innovation that boosts customer interest and loyalty while enabling successful brand partnerships. You will operate in a collaborative environment with Design, Engineering, and company-wide stakeholders, balancing the inputs and needs of many.

This role requires a visionary leader and expert in customer-facing product development to drive product strategy and vision in line with Zalando Group goals and to shape and deliver against an actionable roadmap. The ideal candidate will have a strong background in multi-category e-commerce and a passion for creating seamless, tailored, and engaging user experiences.

Develop a comprehensive product strategy & vision (3-5 years) aligned with our business goals and objectives that is setting us apart from competition in regards to experience elevation and technology driven innovation. Create and maintain an actionable product roadmap that outlines the prioritized features, enhancements, and initiatives. Lead the end-to-end product development lifecycle, from discovery to Execution, including defining problems, sizing the opportunity, Identifying the best solution, coordinating product design and development efforts, supporting user testing, and ensuring successful product delivery.

You will act as the key thought leader for Propositions Customer Experience towards internal teams and leadership. Build strong relationships with key commercial stakeholders and effectively collaborate with our brand partners to gather requirements, conduct market research, and define product specifications. Collaborate effectively to ensure alignment, obtain buy-in, and drive successful implementation of product initiatives across multiple teams, disciplines and individuals.

Engage with product leads from various departments within the organization, influencing their roadmaps to achieve collective success. Use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies. Analyze market trends and customer feedback to identify opportunities for product improvements and new features. Regularly communicate updates, progress, and outcomes to key stakeholders, including senior leadership, department heads, and cross-functional teams.

Present findings, recommendations, and business cases to gain support and secure necessary resources for product initiatives.

Product methods & tools:
You have multi-year experience and a strong track record of envisioning, developing, and building successful customer-facing products across diverse proposition domains, ideally in an online marketplace or multi-category e-commerce environment. Product Vision & Strategy:
You are able to set and explain a product vision, driving the product strategy forward across multiple product teams and…