Customer Success Manager

Being a Bobber means bringing your whole self to work – whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees – who we affectionately call “Bobbers.”

Check out our Life in Germany page:

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions.
• Manage a portfolio of accounts with a focus on renewal and expansion.
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals

• SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention.
• Experience working in B2B (client-facing) role
• Fluent in English and German
• A passion to learn the products’ functionality, and you’re tech-savvy
• You demonstrate curiosity and practical experience in using AI tools to improve productivity, streamline workflows, uncover insights, and scale impact.
• A desire to work in a fast-paced scale up environment
• A strong work ethic, integrity and desire to succeed
• Executive project management skills and able to communicate effectively across the C-suite
• Experience working with Salesforce & Web-based technologies
• Experience with SFDC, Asana and/or Churn Zero is advantageous
• An HR or HRM background is advantageous

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions
• Work to understand the HR objectives our clients have and how they contribute to the wider business goals. Work to become a trusted advisor within the account to tailor use cases and develop success plans to achieve desired outcomes.
• Manage a portfolio of accounts, partnering with customers to maximise value realisation through strong adoption, engagement, and business impact.
• Work closely with our customers various stakeholders with the drive to help them change their workplace and achieve their individual and business goals
• Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
• Protect existing revenue streams, identify opportunities and risks.
• Assess client health and develop strategies to mitigate churn
• Meet gross and net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
• Provide ongoing product enablement for customers across product catalogue
• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
• Stay up to date with evolving HR industry trends, compliance changes, and emerging technologies to proactively guide clients and ensure the platform aligns with modern workforce needs.
• Anticipate customer challenges, issues and barriers before they arise to mitigate risk and add value

HiBob is a village filled with incredible people, and we’re proud of that. It’s a place where Bobbers can truly be themselves. We’re about fun, dreams, and ambition just as much as we’re about precision, growth, and high performance.

• Company share options plan
• We have a flexible hybrid working model
• Pension scheme
• 30 days of annual leave per year - plus an extra…