Business Operations Manager CE & EE; m​/f​/d

About Us

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world.
Powered by two trusted, global brands, Shark and Ninja
, the company has a proven track recordof bringing disruptive innovation to market and developing one consumer product after another has allowed

Shark

Ninjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at Shark Ninja

At Shark Ninja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

As the Manager, Business Operations CE & EE at Shark Ninja, you will play a critical role in driving operational excellence across our Direct-to-Consumer (DTC) business in Central and Eastern Europe
, based in Frankfurt, Germany
. Your focus will be on improving business performance across Shark Ninja's owned eCommerce channels through data-driven decision making, commercial planning, operational optimisation, and cross-functional collaboration. Working closely with teams across eCommerce, CRM, Performance Marketing, Supply Chain, Finance, Analytics, and Commercial, you'll help identify growth opportunities, improve customer experience, optimise trading performance, and ensure the successful execution of key business initiatives.

This is a unique opportunity to influence strategic decision-making and support the continued growth of Shark Ninja's DTC business across the CE & EE region.

• Drive operational excellence across Shark Ninja's DTC business in Central and Eastern Europe by identifying opportunities to improve performance, processes, and scalability.
• Partner with regional eCommerce, CRM, Performance Marketing, Finance, Supply Chain, and Analytics teams to support the delivery of commercial and operational objectives.
• Own and maintain key DTC business reporting, performance dashboards, and trading metrics, providing actionable insights to stakeholders.
• Monitor and analyse website performance, conversion, customer behaviour, revenue, and operational KPIs to identify opportunities for growth.
• Support weekly, monthly, and quarterly trading reviews, helping to identify risks, opportunities, and actions required to deliver business targets.
• Coordinate cross-functional initiatives to improve customer experience, operational efficiency, and commercial performance across CE & EE markets.
• Support promotional planning, product launches, seasonal events, and peak trading periods through effective operational coordination and execution.
• Partner with Supply Chain and Demand Planning teams to ensure product availability and inventory planning support DTC growth objectives.
• Lead process improvement initiatives designed to streamline ways of working, improve reporting accuracy, and increase business efficiency.
• Track and communicate progress against key business objectives, ensuring stakeholders have visibility of performance and priorities.
• Work closely with local market teams to understand market-specific challenges and opportunities and translate insights into actionable plans.
• Champion a culture of continuous improvement and operational excellence across the regional DTC organisation.

• Experience in Business Operations, eCommerce Operations, Commercial…