Managing Director, AI Enablement – Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels™, Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

BWH Hotels is seeking a Managing Director, AI Enablement to direct the roadmap and end-to-end delivery of the AI initiatives across the organization.

Product Strategy & Roadmap

• Direct the multi-year roadmap for AI initiatives across the organization.
• Develop a deep understanding of business goals, guest needs, and market and technology trends to inform priorities and proactively propose new solutions.
• Establish roadmaps and release plans that satisfy requirements and achieve measurable business outcomes; continuously monitor product performance and champion improvements.

Prioritization & Value-Based Trade-offs

• Drive prioritization and trade‑off decisions tied to business value and return on investment.
• Align investment and team capacity to the highest‑value outcomes; sequence and balance the backlog across competing demands.
• Manage investment decisions and product finances, maximizing value while minimizing cost, and surface trade‑offs transparently to stakeholders.

End‑to‑End Delivery & Engineering Execution

• Own end‑to‑end delivery of key initiatives — from concept through launch, adoption, and value realization.
• Consult across teams to ensure use of AI is understood and aligned with Enterprise strategy and standards.
• Direct engineering execution against prioritized business outcomes; guide teams to scope, plan and deliver work using agile methods and established best practices (e.g., reusability).
• Proactively identify and remove blockers, dependencies, and risks — including technical and resourcing challenges.
• Ensure alignment and adherence to enterprise architecture, security, compliance, and financial standards.

Project & Program Management

• Establish and maintain integrated delivery plans, milestones, and schedules across product owners and project managers.
• Manage scope, timelines, budgets, resources, dependencies, and risks across multiple concurrent initiatives.
• Apply consistent project and program management disciplines — intake, stage‑gates, RAID (risks/assumptions/issues/dependencies) tracking, and status reporting — using enterprise roadmap and delivery tools.
• Report delivery status, risks, and outcomes to business stakeholders and technology leadership on a predictable cadence.

Business Partnership & Relationship Management

• Build trusted, executive‑level relationships; understand the business strategy and translate it into a prioritized, well‑shaped technology demand pipeline.
• Manage demand intake, challenge and refine requests, and connect business needs to enterprise capabilities and shared platforms.
• Own value realization — ensure delivered technology produces the intended business outcomes, and communicate that value back to the business.
• Manage expectations, resolve conflicts quickly, and act as the connective tissue across product, engineering, architecture, and the business.

Organization…