Sales Operations Officer; m​/f​/d

What drives us is our passion for quality, innovation and speed.

Coats Thread Germany GmbH is part of the Coats Group – a world leader in thread manufacturing and structural components for apparel and footwear, and an innovative pioneer in performance materials. These essential solutions are used in a wide range of products, including those that protect people, data and the environment.

As a trusted partner to the world’s leading brands, we deliver critical, innovative and sustainable solutions. Our portfolio includes high-quality, value-added products, among them sewing threads for apparel, footwear and specialist applications.

With a proud history of more than 250 years and the ambition to keep evolving and stay one step ahead of changing market demands, we operate in 50 countries today. More than 17,000 colleagues worldwide work every day for our customers’ success.

At Coats, innovation, excellence and a diverse, collaborative working environment are at the centre of everything we do. We create the conditions for every team member to reach their full potential. If you want to help shape the textile industry and become part of a global leader with a long tradition and a forward-looking vision, we would love to get to know you.

Apply now and join our dynamic team in the Footwear Division to shape the future of the textile industry together. Well-known brands of Coats Footwear, within a portfolio of more than 450 different products, include Nylbond, Coats Knit, Eco Verde, Powerflex, Pro Weave™, Rhenoprint™, Cyclea, Vogue and Verde.

• You provide sales administration and back-end support to the Commercial Team and ensure fast, reliable service for our customers
• You maintain and update customer master data in SAP and other relevant systems and document requests in an audit-proof way
• You implement price changes (seasonal and ongoing), from initiation and approval through to system updates and market implementation
• You obtain and follow up on price approvals in line with the Delegation of Approval (DOA)
• You update and communicate quotations and customer-specific documents internally and externally
• You work closely with Global Accounts, Direct Sales, Finance and other functional teams
• You prepare analyses and reports (including price and margin) for pre-, during- and after-sales
• You turn data into actionable metrics and insights for the Commercial Team
• You identify sales and price discrepancies and propose solutions
• You manage sales and rebate contracts as well as customer-specific requests, e.g. supplier information
• You resolve queries and issues together with the relevant functional teams
• You support the implementation of policies and compliance requirements in the Commercial Team (e.g. mandatory trainings, health & safety)
• You identify bottlenecks in existing processes and propose improvements
• You contribute to SAP projects and support and train users on new processes, tools and systems

• You are fluent in English and Italian, both written and spoken
• You have strong operational experience with SAP SD, particularly in pricing management and customer master data maintenance
• You have advanced Excel skills, including pivot tables
• You have at least 3 years of experience in sales operations or customer service
• You think analytically, understand data and can grasp complex information and present it…