Merchant Operations Analyst

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We are Europe’s leading provider of employee benefits technology.

Millions of employers and staff use Epassi’s digital and mobile solutions to seamlessly redeem employee benefits across our unrivalled merchant network.

Epassi - Wellbeing that works!

Do you want to turn merchant data into insight and help deliver a large-scale platform migration across the UK?

Are you interested in joining one of Europe’s fastest growing companies? Do you want to impact the wellbeing of millions of users?

If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll drive merchant relationships to delivery, safeguard data accuracy, and turn performance data into insight for senior stakeholders.

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our products and introducing our services into new markets.

Epassi has been awarded by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

Your mission at Epassi

As Merchant Operations Analyst, you join our Merchant/Payments Operations team and report to the Board Director Merchants. Are you aware that this is a 6-month fixed-term contract? An extension may be possible, but we can’t promise it, so please apply only if that works for you. We are adding you because several important work streams are running at once: a large-scale platform migration, a data gap analysis, and the ongoing quality of our merchant data.

This is a hands-on role at the intersection of data, operations and merchant relationships. You will build trusted relationships with merchants while working closely with Product, IT, Finance and our internal programme teams. The role is based in Haywards Heath on a hybrid model, with three days in the office and two days ote working is possible on request.

Your responsibilities will be:

• Set up and lead regular merchant meetings, agreeing agendas, driving decisions and following up on actions
• Process merchant price changes end-to-end, validating accuracy and meeting turnaround deadlines
• Own key data work streams in the merchant migration programme, including preparing and QA-ing data output files and tracking outstanding merchant data
• Lead the gap analysis of the data we hold against what the platform needs, and close the gaps together with internal teams and merchants
• Improve merchant profile quality so profiles are complete, accurate and support sales conversions
• Act as the lead contact between merchants and our Product and IT teams during platform integration, escalating blockers and keeping stakeholders informed
• Serve as first point of contact for merchant platform queries, from navigation questions to payment-related issues
• Analyse merchant performance data and build reporting with clear commentary for the Merchant Director

You’ll be successful in this role if you:

• Deliver your migration data work streams on time, with output files QA-ed and signed off by stakeholders
• Close the data gaps so the platform has complete and accurate data at launch
• Process merchant price changes accurately and within turnaround deadlines
• Bring merchant profiles up to a standard that gives the sales team what they need to convert
• Provide the Merchant Director with reporting that surfaces trends and anomalies, and leave merchants feeling well supported

What you’ll be doing (daily):

• Run check-ins and working sessions with merchants and hold them to agreed deadlines
• Validate and process incoming…