Senior Customer Success Manager; F​/M​/D

Do you want to do more than just maintain customer relationships — are you driven to actively grow them and deliver real value? Are you passionate about helping companies unlock their full performance potential? Then join our Customer Success Team!

With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.

• You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environment
• You have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimization
• You think strategically, analyze customer needs, and develop tailored, value-driven solutions
• You are confident communicating at management and executive level, and you know how to proactively engage and retain customers
• You are proficient with CRM systems (e.g., Hub Spot) and other modern account management tools
• You are open to occasional business travel
• You are fluent in German and English, both written and spoken

• You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goals
• You will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impact
• You will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficiently
• You will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solution
• You will create target group-specific dashboards and performance reports to support enterprise-wide performance management
• You will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer value
• You will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationship

• Hybrid working model with an office-first approach (60/40) after the onboarding phase
• Flexible working hours that support a healthy work–life balance
• Freedom to choose your preferred work device (macOS or Windows)
• Mentoring and support from competent, experienced colleagues
• A generous learning and development program
• Attractive employee referral program
• Competitive salary, based on your experience and qualifications
• Company pension plan
• A centrally located office in Bielefeld’s historic city center
• Public transport job ticket
• Business bike leasing options
• The opportunity to work remotely from abroad (workation)