Operations Associate, Volunteer Management; Tier 1, 2 and 3; External Post level G6 Ap

Stellenbezeichnung: Operations Associate, Volunteer Management (Open to Tier 1, 2 and 3 (External) Post level G6 Ap[...]

This position is open to Tier 1 and Tier 2 candidates only
Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates).
Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), personnel on regular PSA contracts and Expert and Specialist UNVs with Host entitty UNDP or UNV.
Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations.

People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The Volunteer Services Centre (VSC) is the operations hub supporting over 13,000 UN Volunteers assigned to various agencies, funds, and programs throughout the UN system.

VSC ensures timely and high-quality delivery of services in:

• Volunteer Deployment (e.g. from offer to entry on duty, certifying pre-assignment requirements etc.)
• Volunteer contracts administration (e.g. Processing from hire to separation, Life Events, Crisis support to ROs and FUs and payment management, Medical Evacuation support, etc.)
• Payroll Administration for UN Volunteers (e.g. payroll validation, exceptions sign-offs, disbursement sign-off, labor administration management, labor cost distribution, payroll irregularity handling, etc.)
• Providing global support for UN Volunteers, UN entities, and donor countries

With its presence in seven locations around the globe, VSC collaborates closely with different UN hosting and funding entities, headquarters' relevant sections, Regional Offices (ROs), Field Units (FUs) and UNDP Global Shared Service Center (GSSC) teams to deliver seamless and consolidated services according to UN Volunteers Conditions of Service, regulations, policies, and internal best practices. Furthermore, VSC is administrating assignments for fully funded (FF) UN Volunteers incl.

financial monitoring and coordination in line with donor requirements.

Reporting to the Operations Associate Volunteer Management (G7) the Operations Associate, Volunteer Management provides HR administration services for UN Volunteers. Supporting multiple countries, the incumbent works in close collaboration with the Deployment and Payroll Team in the Volunteer Services Centre and with Regional Offices and Field Units to best address UN Volunteers and partners' needs.

She/he promotes a collaborative, client-oriented approach and supports the maintenance of high-quality service delivery and client satisfaction.
Duties and Responsibilities 1. Provision of volunteer management services

• Provide volunteer management services encompassing the full cycle of volunteers’ engagement, from hiring through separation, in adherence to established UN Volunteers Conditions of Service, regulations and policies;
• Administer UN Volunteer contracts;
• Analyze and record benefits, entitlements and claims in relevant systems for accurate payroll processing;
• Analyze and record life events in relevant systems for accurate payroll processing;
• Review supporting documents related to claims, benefits, and life events;
• Support the recovery of over-payments;
• Manage medical and security evacuations, resignations, and terminations, in due confidence;
• Alert supervisor about deficiencies or risks and liaise with Regional Offices and Field Units on exceptional situations and provide guidance on applicable regulations, rules, and policies to ensure full compliance with accountability framework;
• Guide and…