Customer Engagement Specialist

We have an exciting opportunity for someone to join us as a Customer Engagement Specialist
, supporting Volcafe’s commercial and sustainability teams across origin and destination markets. The position will be responsible for translating global marketing and sustainability strategies into customer-focused communications that strengthen relationships, support traders and contribute to P&L. This role covers key activities including customer materials, tailored communications, CRM management, event support and sustainability storytelling. The position offers strong development potential for someone eager to build their skills in a fast-paced soft commodities environment.

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

We are part of Hartree Partners, LP a leading global merchant commodities firm facilitating the flow of energy, metals, agriculture, and environmental products across the full commodity supply chain, connecting producers and consumers. Hartree was founded in 1997, is jointly owned by senior management and funds managed by Oaktree Capital Management, LP, and employs around 5,000 individuals worldwide.

• Support trade strategy by developing customer-oriented marketing programmes aligned with roasters’ needs, including ready-to-sell coffees, project promotion and commercialisation of traceability and compliance initiatives.
• Produce high-quality customer-facing materials such as website content, presentations, one-pagers and programme documentation to support sales enablement.
• Translate complex topics, including sustainability frameworks and specialty coffee narratives, into clear and compelling customer benefits.
• Develop and deliver tailored communication kits adapted to different customer segments, regions and market needs.
• Lead sustainability and impact storytelling by transforming data and insights into engaging, customer-ready communications.
• Collaborate cross-functionally to ensure consistent messaging around sustainability initiatives and measurable impact.
• Support the transition to an account-based marketing approach through CRM implementation and adoption.
• Conduct customer segmentation to enable targeted and personalised communication strategies.
• Manage and execute global customer communication flows across channels, including newsletters, updates and announcements.
• Develop and launch lead generation campaigns to support business growth and market expansion.
• Track and analyse engagement KPIs to optimise communication performance and inform decision-making.
• Support the planning and execution of global events and trade fairs, ensuring alignment with commercial objectives and brand positioning.
• Provide strategic input on event presence based on customer insights and market intelligence.
• Manage the global marketing and communications intake process, prioritising and triaging requests in line with business objectives.
• Ensure alignment of all communication activities with brand strategy and organisational priorities.
• Collaborate closely with leadership to maintain clarity, focus and consistency across all marketing and communications initiatives.

• Minimum of 5 years’ experience in B2B marketing, preferably within coffee or soft commodities, with a strong interest in sustainability.
• Proven ability to…