General Manager, Consumer Utility Apps

The Opportunity

Own the business. Build the team. Find the growth. Make it scale.

Mode is considering the acquisition of a global consumer VPN product built around private, secure access, streaming, gaming, and everyday internet freedom. We are looking for the General Manager who can take ownership of the business and turn its next chapter into something significantly bigger.

This is not a role for someone who wants to manage a roadmap from the sidelines. You will run the business like an owner: own the P&L, set the strategy, build the team, make the calls, challenge assumptions, and be accountable for the results.

You won't build every capability yourself. Mode's shared-service teams, including User Acquisition and Monetization, will provide specialized expertise and execution. Your job is to set the business priorities, partner closely with these teams, and ensure we get the outcomes we need.

If you need a perfectly built organization, a long approval chain, or someone else to tell you what to do next, this probably isn't your role.

• The business P&L: revenue, operating expenses, EBITDA, forecasting, and overall business performance.
• The growth strategy: where we play, how we win, what we stop doing, and where the next meaningful upside comes from.
• The product direction: partnering closely with Product and Engineering to turn user insight, data, competitive intelligence, and experimentation into a focused roadmap.
• Growth and monetization outcomes: partnering with Mode's shared User Acquisition and Monetization teams to establish priorities, evaluate performance, and drive improvements across acquisition, conversion, retention, LTV, CAC, ROAS, ARPU, and profitability.
• The operating model: building a business that moves fast, uses resources intelligently, and does not confuse headcount with progress.
• The team: starting with a Product Manager and a small group of engineers, then adding the talent the business actually needs as it evolves.
• The integration into Mode: preserving what works, fixing what doesn't, and using Mode's shared capabilities where they create leverage.

You will build and lead the core team dedicated to the VPN business. The initial structure is expected to include a Product Manager and a few engineers, with additional dedicated roles determined based on business priorities, capability gaps, and demonstrated need.

Mode's shared-service functions will provide capabilities such as User Acquisition and Monetization, allowing the GM to build an intentionally lean business-unit team while accessing specialized expertise across the broader company.

• Define the organizational structure and capabilities needed to achieve growth and profitability goals.
• Recruit and lead high-performing talent with clear ownership, measurable goals, and high accountability.
• Build strong partnerships with shared-service leaders and ensure their priorities are aligned with the needs of the business.
• Add people when they create meaningful leverage, not simply because that's how traditional organizations are built.
• Create a culture where speed, curiosity, ownership, good judgment, and results matter more than hierarchy.

You own the outcomes, even when you don't directly own the function.

• Partner with Mode's User Acquisition team to establish growth priorities and improve channel mix, creative strategy, CAC, ROAS, payback, LTV, and profitable scale.
• Partner with Mode's Monetization team to optimize pricing, packaging, paywalls, trials, onboarding, conversion, retention, renewal, ARPU, and LTV.
• Bring deep knowledge of the product, customer, and business economics to shared-service partners so they can execute against the right opportunities.
• Build a strong experimentation…