Global Process Lead; f​/m​/d Service; SAP CS

You lead the global Service process across Transformation of Industry, collaborating with business leaders, process sponsors, IT teams, key users, and rollout organizations worldwide. Your day includes evaluating and harmonizing service processes, defining global standards, coordinating SAP and Salesforce process integration, and supporting transformation initiatives across countries and business units. You drive key decisions on process governance, support deployments from design through go-live, and work closely with stakeholders to ensure successful adoption of standardized service processes across the organization.

You lead the global Service process across Transformation of Industry, collaborating with business leaders, process sponsors, IT teams, key users, and rollout organizations worldwide. Your day includes evaluating and harmonizing service processes, defining global standards, coordinating SAP and Salesforce process integration, and supporting transformation initiatives across countries and business units. You drive key decisions on process governance, support deployments from design through go-live, and work closely with stakeholders to ensure successful adoption of standardized service processes across the organization.

• Ownership of the end-to-end global Service process covering Long Term Service, Field and On-Site Service, Digital and Remote Services, Installed Base and Warranty, as well as Service-to-Cash processes
• Definition and maintenance of global Service standards, process templates, and KPIs across business units, countries, Salesforce, and target ERP systems
• Assessment of current-state Service processes and development of future-state standards supporting ERP consolidation and process harmonization objectives
• Governance of template extensions and local deviations while balancing global consistency with legitimate local business requirements
• Leadership of the business workstream throughout rollouts, including process design, approval, testing, go-live preparation, and hypercare support
• Development and leadership of the global Service Key User community to drive adoption, collaboration, and continuous process improvement across all locations and systems

• Degree in Business, Engineering, Information Systems, or a related field, or equivalent professional experience, combined with longterm experience in service process management and ERP-enabled transformation within manufacturing, engineering, or similar industries
• Deep business process expertise in SAP Customer Service integrated with Sales, Logistics, and Finance processes
• Preferred experience with SAP S/4
  
  HANA Service, Field Service Management, Salesforce, and end-to-end Service-to-Cash process environments
• Proven experience in harmonizing processes across multiple systems, countries, or business units as part of large-scale SAP S/4
  
  HANA or comparable transformation programs
• Experience with global template governance, fit-to-standard methodologies, change control processes, and management of local deviations
• Strong stakeholder management, communication, collaboration, and influencing skills across functions and cultures, with fluent English and the ability to drive alignment without formal authority

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

At…