Service Manager; f​/m​/d

Darmstadt/Gilching (DE) Germany Permanent

Start Date
:
Asap

Location
:
Gilching or Darmstadt, Germany

Requirement
: EU Citizenship

Working hours
:
Full time, 40h/week

Submission deadline
:

About SSC Space
:
Welcome to SSC Space – the perfect workplace for those passionate about technology in general and space in particular. With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more.
SSC also has one of the world’s largest global networks of ground stations for satellite communications. We own and operate the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites in the near future.

Are you fueled by a passion for people and the ambition to create an awesome workplace? Are you ready to embark on an exciting journey with us to help earth benefit from space? If you answered yes to the question, we invite you to seize the opportunity to make a significant impact as a Service Manager. We are looking for a dedicated person who shares our core values of Customer passion, Care, Collaboration, Curiosity, and Courage.

Security
:
In line with security requirements for the concerned missions of this position, the candidate has to hold a European citizenship. Evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.

• Master’s degree in Engineering or another related field
• Space enthusiast with a large amount of experience of our core business
• Expertise in System Engineering and Software Development
• Ability to manage teams and keep close employee relationships
• Strong customer focus and orientation
• More than 10 years of experience in the Space Domain and in Ground Systems Engineering
• Existing network in the space operations sector
• Adept at understanding technical and complex problems
• Very strong communication skills and open-mindedness
• Active listening skills and empathy
• Ability to work independently, reliably and in a structured way
• Ability to learn and gather information
• Fluency in English, both written and spoken
• German language skills are a plus

Service Delivery:

• Manage the delivery of services in line with client contracts.
• Plan resources and manage teams to meet the service milestones and service levels.
• Manage risks
• Regularly communicate with clients, acting as the primary point of contact for service‑related inquiries and issues.
• Collaborate with other internal teams and participate in all applicable internal processes to ensure compliance with company policies and processes, including legal, financial and regulatory requirements.

People Management:

• Recruitment and onboarding of new team members.
• Team management through organization of training period for new team members, coaching, regular team meetings, performance evaluation, conduction of goal and development talks, conflict resolution.
• Ensure team satisfaction, motivation and engagement of employees.
• Ensure employees compliance to company rules and processes, review absence requests and working times.
• Represent company culture and act as a role model for employees.
• Collaborate closely with management, HR and Finance teams.

Client Relationship Management:

• Build and maintain strong relationships with clients, understand their needs and ensure satisfaction.
• Anticipate client requirements and proactively offer solutions and improvements.
• Gather client feedback for continuous improvement in service offerings.

Proposal…