IT Desktop Support Technician

Acuriant Technologies is a next-generation separation and filtration company formed through the merger of Acuriant and Nanostone Water. By combining precision polymeric membranes with robust ceramic ultrafiltration, we deliver dual-technology solutions that improve yields, advance sustainability, and reduce costs in demanding applications across dairy, food & beverage, life sciences, manufacturing, water, and semiconductors. With operations in the U.S. and Germany, we pair technical expertise with client-focused innovation.

• Providing first and second level support and troubleshooting for end users' hardware, software, and network-related issues, primarily for desktop computers, laptops, servers, switches, firewalls, and remote access appliances (Meraki)
• Installation, configuration, and maintenance of desktop systems, software applications, and peripheral devices such as printers, scanners, monitors, and smartphones
• Setting up new workstations and performing hardware and software upgrades as needed
• Ensuring that technical support requests are resolved in accordance with the defined service level agreements (SLAs) and immediately escalating critical incidents
• Documentation of all support activities, including solutions, troubleshooting steps, and user interactions in a ticket system
• Assisting in maintaining an accurate inventory of hardware and software assets
• Performing regular preventive maintenance activities, including system updates, patches, and security checks
• Conducting basic training for end users on the use of hardware and software, best practices, and security awareness
• Developing IT policies and adapting them to process changes, establishing new policies
• Current status documentation of the operating network, including international conditions

• Completed apprenticeship as a IT specialist (m/f/d) or comparable qualifications
• 3 years of professional experience as a desktop support technician or in a comparable position
• Knowledge of Windows operating systems, Unix
• Knowledge of network administration (LAN, WAN, VPN)
• Knowledge of Windows, MDM, and M365 (e.g., Microsoft 365, Azure)
• Experience in data warehouse development (SQL, Python, .NET, C#).
• Strong understanding of computer hardware, including desktops, laptops, printers, and peripherals
• Proficiency in diagnosing and troubleshooting hardware and software problems
• Basic knowledge of networking principles, TCP/IP, and troubleshooting connection problems