Consultant customer support – Dynamics CE

Consultant for customer support – Dynamics CE (all genders)

2 days ago Be among the first 25 applicants

Fulltime

• Remote in Germany
• Göttingen
• Munich
• Butzbach
• Hamburg
• Düsseldorf
• Bielefeld
• Chemnitz
• Nuremberg‑Fürth
• Aachen
• Bremen
• Paderborn

Available by arrangement

• Long‑term support and proactive consulting for our Dynamics 365 CE customers (sales, customer insights, customer service, field service)
• Recording, analysing and specifying functional and technical requirements together with customers, including clear documentation
• Ensuring stable operation: independently analysing and resolving incidents
• Implementing minor adjustments and enhancements directly in customer systems
• Conducting or supporting user training and creating training materials
• Continuous maintenance and further development of solution and system documentation
• Optional: actively helping to shape our internal service and AMS structures

• Experience in the Microsoft Dynamics 365 CE environment (Sales, Customer Insights – Journeys, Customer Service, Field Service); as a consultant or in a comparable role
• Practical experience with service/ticketing systems (e.g. Jira); quick and structured familiarisation with new tools
• Strong communication skills, empathetic and appreciative; confident in direct customer contact
• Analytical, solution‑oriented and structured; focus on pragmatic, user‑centred solutions
• Self‑organised and responsible; team player who enjoys exchanging ideas
• Confident in dealing with different IT/process requirements; willingness to learn and desire for further development
• Very good German and good English skills

• Interest in helping to shape internal service and reporting processes

Entry level

Full‑time

Business Development and Sales

IT Services and IT Consulting