IoT Engineer

IoT Engineer

Références :
IoT / Eng / 4923

• Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components : telecom, Hardware, MDM [1] , applications…
• Determine proper escalation for problems he cannot solve, sets priority
• Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
• Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
• Ensures documentation is up-to-date
• Participates and / or manages technical evolutions and projects
• Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
• Solves issues in his domain when escalated by Level 1; log all request / incident updates in the ticketing tool
• Train users

• IT or Industrial Engineer
• Pragmatic, analytical and problem solving skills
• A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
• Curious and creative, autonomous and dynamic
• Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
• Technical skills and first experience in OBC / IoT / M2M considered as an asset
• Fluent in English and French (German are a plus)
• Technical skills in programming is a real plus (python, java script, SQL, …)

• Start : ASAP
• Contract :
  Permanent
• Work Place :
  Rodange, Luxembourg