Global Director D2C Platform Operations & SRE

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people
-with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

• Responsible for all aspects of the performance management and professional development of the team, including recruitment, development plans, providing constructive feedback, appraisals and exit processes
• Foster a positive and inclusive team culture by actively engaging team members, promoting open communication, and implementing initiatives that enhance employee satisfaction and well-being
• Compliance with and implementation of legal and operational requirements regarding occupational health and safety within your own area of responsibility.

• Define and execute a global Site Reliability Engineering (SRE) and Technology Operations strategy aligned with PUMA’s D2C growth, peak trading demands, and omnichannel ambitions
• Establish reliability, availability, performance, and scalability targets across all D2C platforms (eCommerce, in-store integrations, APIs, data platforms)
• Own the end-to-end operational health of consumer-facing and business-critical platforms.

• Drive a reliability-first mindset across engineering, embedding SRE principles such as SLIs, SLOs, SLAs, error budgets, and resilience-by-design
• Ensure D2C platforms are engineered to handle peak events (campaigns, drops, seasonal peaks) with minimal risk and rapid recovery
• Lead incident management, major incident response, root cause analysis, and post-incident reviews with a strong focus on learning and prevention
• Continuously improve platform observability, monitoring, alerting, and performance management.

• Own the operational model for cloud infrastructure, environments, and platform services (prod, non-prod, CI/CD pipelines)
• Partner with Architecture,Engineering and Platform teams to ensure infrastructure and platform choices support reliability, security, and cost efficiency
• Drive infrastructure automation, scalability, and standardization across global D2C platforms
• Balance performance, availability, and cost through strong Fin Ops practices.

• Build and lead global SRE and Operations teams, setting clear roles, ways of working, and on-call models
• Own the operational model for D2C workloads, environments, and platform services (prod, non-prod, CI/CD pipelines)
• Enable product and engineering teams to operate reliably at scale through shared tooling, standards, and operational best practices
• Shift operations left by embedding operational concerns early in design, development, and release processes
• Define and own runbooks, operational playbooks, and service ownership models.

• Partner closely with Security, Privacy, and Risk teams to ensure platforms meet compliance, data protection, and security requirements
• Ensure operational readiness for audits, penetration testing, and regulatory requirements relevant to global digital commerce
• Reduce operational risk through proactive monitoring, capacity planning, and failure scenario testing.
• Manage…