Data Engineering Consultant; w​/m​/x

Dynamics 365 CRM Support Engineer

Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client’s businesses.

As a Dynamics 365 CRM Support Engineer, you bring strong customer engagement functional knowledge and hands‑on technical experience to our Shared Services team. This is a hybrid role — you’ll understand CRM business processes across Sales, Customer Service, Marketing and Field Service, while also investigating, configuring, customising, and resolving technical issues across Dynamics 365 Customer Engagement and the Power Platform. You are energetic and passionate about using Dynamics 365 CRM to solve practical business problems and improve customer outcomes.

You must be an Australian citizen to apply; existing clearance will be viewed favourably.

• Provide day‑to‑day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/Customer Insights and related Power Platform components.
• Analyse client issues and requests, translating them into functional specifications, configuration changes, automation opportunities or development requirements.
• Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders and customer journeys.
• Prepare and maintain functional design documentation, technical notes, test scripts, release notes and support runbooks.
• Facilitate workshops and triage sessions with clients to diagnose issues, confirm requirements and drive practical decisions.
• Support data migration, data quality, duplicate detection, security role changes and Dataverse configuration activities.
• Conduct functional and technical testing of configuration changes, customisations, integrations, patches and release items during sprint and release cycles.
• Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments.
• Contribute to knowledge base articles and shared services documentation to improve team efficiency.
• Support SIT, end‑user training, UAT, release readiness and go‑live activities.
• Facilitate functional sessions and support status meetings with clients.
• Own service deliverables including documentation, test plans and support artefacts, taking personal ownership of deliverables and outcomes.

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.

We are seeking a Service Delivery Manager experienced in Dynamics ERP F&O delivery to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high‑quality delivery and driving overall operational excellence.

You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our client’s environments. The ideal candidate will bring leadership capabilities along with a proven track record in successful service delivery.

• Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.
• Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
• Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.
• Grow revenue by identifying upselling and cross‑sell opportunities.
• Cultivate long‑term partnerships with clients, vendors, and internal teams, acting as a trusted advisor on technology delivery.
• Champion client interests and feedback within Avanade, driving service improvements and innovation.
• Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.
• Follow delivery management and governance guidelines for the managed service portfolio.
• Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.