IT Onsite Support Engineer; DE-Grosswallstadt, 1st​/2nd level support, VPN, AD

Join D-ploy GmbH as an IT Onsite Support Engineer (DE‑Grosswallstadt, 1st/2nd level support, VPN, AD).

We are an IT and Engineering Solutions company operating across EMEA, delivering innovative services to industry leaders. We value solution‑oriented, flexible professionals who help clients optimise IT productivity.

• Eliminate and process faults in the industrial environment (1st/2nd level support)
• Act as the main point of contact for employees who experience computer issues
• Monitor the performance of the company’s desktop infrastructure and suggest improvements
• Evaluate, create, and develop solutions in the industrial sector
• Elaborate and implement standards in the industry and participate in concepts for the industrial IT environment
• Resolve software, hardware and device issues reported by end users
• Install, configure, and maintain desktop hardware and software
• Provide support for client standard technologies, including Exchange and AD account management
• Troubleshoot PC connectivity and network elements (ISP circuits, firewalls, switches, wireless, telephone)
• Implement and support remote access solutions (VPN)
• Escalate service issues when required
• Communicate with customers and end users, keeping them informed of incident progress and planned changes
• Monitor network performance for availability, utilisation and latency, taking appropriate measures to resolve throughput issues
• Maintain and track assets
• Advise and train staff on computer operations and software applications

• Good understanding of information technology, trends, products and solutions
• 1+ years’ experience in a similar support position across a variety of technologies and services
• Experience with Microsoft Office & Office 365, PC/Laptop hardware and peripherals (including printers)
• Basic knowledge of Active Directory and Exchange
• ITIL certification and familiarity with Service Now ticketing system is an advantage
• GMP/GxP knowledge is a plus
• Highly self‑motivated, detail‑oriented and customer focused
• Service‑oriented mindset with a drive to deliver on tasks and projects
• Ability to work independently and follow directions and best practices
• Strong communication and interpersonal skills
• Fluent German (at least C1) and English (written and spoken)
• Declaration of criminal record extract not older than three months

• Competitive salary
• Professional development and advancement opportunities
• International, supportive work environment
• Company‑sponsored events and refreshments in the office