IT System Engineer – Operations & Support; m​/f​/d

Responsibilities

• Deployment, installation, and lifecycle management of clients, laptops, mobile devices, and peripherals.
• On‑site 1st‑ and 2nd‑level support, handling incidents, service requests and standard changes.
• Assisting users with hardware and software issues and managing conference room and printing systems.
• Administration of Microsoft Intune in accordance with defined standards (device registration, policies, software deployment).
• User and group management in Active Directory and Microsoft 365 in accordance with the authorization policy.
• Supporting the operation of the local server and network infrastructure according to specifications provided by infrastructure specialists.
• Applying client and server patches in accordance with the central patch process.
• Asset and license management, as well as maintenance of technical documentation.
• Coordinating and supervising external service providers on‑site.
• Collaborating on IT projects and implementation of centrally defined standards.
• Participation in IT on‑call duty according to the duty roster.
• Ensuring stable and service‑oriented IT operations at the site.
• Adherence to IT security policies, quality standards and compliance requirements.
• Documentation of work performed and escalation of complex issues to the responsible senior specialists.

• Training as an IT Specialist in System Integration or a comparable qualification.
• In‑depth knowledge of Windows 10/11 and Microsoft 365.
• Experience with Intune, Active Directory and basic knowledge of Azure/Entra .
• Experience in client management and on‑site support.
• Basic knowledge of networking (TCP/IP, VLAN, DHCP, DNS).
• Basic knowledge of Power Shell (a plus).
• Experience with ITSM processes (e.g., ITIL) is desirable.
• Strong service and customer focus.
• Ability to work independently, in a structured and reliable manner.
• Ability to work well in a team and strong communication skills.
• Analytical thinking and a pragmatic, solution‑oriented approach.
• Willingness to pursue further training.
• Experience in several of the areas mentioned is desirable; a structured onboarding process and technical support from senior specialists will be provided.

• Öffentliches Gesundheitsmanagement – Betriebsarzt, Gesundheitsvorsorge, Check‑ups, Fitnessangebote und Nachhaltigkeitstage.
• Jobrad – Möglichkeit, ein Jobrad oder E‑Bike zu leasen.
• Verpflegung – je nach Standort verschiedene Optionen von klassischen Kantinen bis hin zu modernen Konzepten wie ‚Fresh Taste‘.
• Corporate Benefits – exklusive Rabatte und Sonderkonditionen bei zahlreichen Marken aus den Bereichen Mode, Technik, Freizeit und vielem mehr.
• Fort- und Weiterbildungen – Fokus auf stetige Weiterentwicklung unserer Teammitglieder inklusive passgenauer Trainingsangebote.
• Flexibilität – flexible Arbeitszeitmodelle zur Vereinbarkeit von Beruf und Privatleben.

Dieses Angebot bietet die Möglichkeit zur fachlichen Weiterentwicklung im europäischen IT‑Operating‑Model, insbesondere in den Bereichen Workplace Management, Client Management, Microsoft 365, Intune sowie lokaler Infrastruktur.