Application Support Analyst

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Streamline and automate student health center operations

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Drive compliance with technology and verification services

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Leverage workflow technology built for mental health practitioners

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Enable student success with efficient accommodations workflow

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Streamline and automate student health center operations

Learn More

Drive compliance with technology and verification services

Learn More

Leverage workflow technology built for mental health practitioners

Learn More

Enable student success with efficient accommodations workflow

Learn More

Streamline and automate student health center operations

Learn More

Drive compliance with technology and verification services

Learn More

Medicat is the #1 EHR software provider and industry leader in College Health EHR with a reputation for outstanding support has helped Medicat earn a near 100% customer retention rate. Student health and counseling clinics use Medicat to support practice management, documentation, workflow automation, and the student experience, enabling providers to do what they do best – keep students healthy.

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Medicat seeks an Application Support Analyst to provide exceptional service and advanced system-level technical support to client end users of multi-user clinical EHR software applications.

This position requires advanced knowledge of several systems, applications and technology. Must also be able to deliver excellent customer service requiring strong communication skills to ensure a high percentage of problem resolution and client satisfaction. Works with outside departments to understand end user support requirements, educate and train on current applications. Works with other members of the Information Technology staff and other Medicat personnel to accomplish the goals established by the Application Support Team.

• Provides technical assistance and maintenance support to end users including, but not limited to, serving as primary first-tier support. Serves as the first point of phone and email contact for clients requesting Application Support.
• Identifies, triages, researches, and resolves complex incidents in a timely manner with the use of ticket management tools.
• Develops and maintains an understanding of best practices to use in coaching our clients to success.
• Demonstrates the ability to learn and improve troubleshooting skills by actively participating in education programs, and learning modules and continuously exceeding expectations.
• Maintains a sustained engagement level and active participation in Medicat’s teaching and learning culture.
• Enhances professional growth and development through education programs, workshops or other educational opportunities that may be presented.
• Keeps abreast of current events.
• Demonstrates courteous customer service support to all callers receiving high customer satisfaction results.
• Communicates effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and providing timely status updates.
• Uses judgment and seeks assistance when guidelines, policies, and processes are inadequate, significant deviations are proposed, or when unanticipated problems arise.
• Works independently on all routine assignments and strives to improve skills & problem‑solving abilities.
• 1+ years of client-facing Ambulatory PM/EHR software support experience.
• Strong understanding of EHR software and clinical workflow.
• Windows…