UX Researcher ​/ Usability Engineer Software & Hardware (m​/f​/d

Job Description

Join a culture where every employee is charged with a customer-first mandate.

You will ensure that our products are intuitive, effective, and aligned with real user needs by providing objective, evidence-based usability evaluation across software and hardware solutions.

As part of a globally operating team of experienced UX designers, you establish and evolve usability engineering as a core capability for our UX team supporting laboratory software and applications.

Located at our Waldbronn site near Karlsruhe, the Usability and Design Center (UDC) works with marketing, engineers, scientists, and other experts across Agilent sites worldwide.

Tasks:

• Proactively establish and drive usability engineering across UDC and Agilent, ensuring usability evaluation is applied systematically across products and projects, building on existing foundations
• Take ownership of usability evaluations by independently planning and conducting them (formative and summative) across software and hardware, aligned with ISO 9241‑210
• Support internal teams as advocate for usability evaluation in the company by educating stakeholders on usability methods and best practices
• Translate user behavior into evidence-based findings
  , including: task success, errors and root causes,
  clearly informing product definition beyond meeting regulatory requirements
• Partner closely with UX designers, Product Managers, and R&D to validate
  concepts, prototypes and implemented solutions at the appropriate project phases
• Develop and lead usability testing activities and evaluate their results to guide product development Own usability metrics, standards, and frameworks (methods, templates, tooling) to ensure consistency and comparability across products and portfolios
• Act as the usability quality gate before release
  , reducing: UX defects, late-stage rework costs
• Identify usability risks early and provide actionable recommendations for improvement
• Document and communicate findings in a structured and decision-ready format
• Contribute to the development of usability evaluation processes and standards
• Explore emerging topics such as: AI-supported usability testing, evaluation of AI-driven and agent-based experiences

Requirements:

• Degree in Usability Engineering, Human Factors, Psychology, UX Research, or similar
• Demonstrated experience in usability testing, evaluation methods and user research activities
• Strong analytical and problem-solving skills with the ability to derive insights from user behavior
• Experience in translating findings into clear, actionable recommendations
• Experience working with prototypes, software products, hardware interfaces, or complex technical systems
• Excellent communication skills and ability to present findings to diverse stakeholders
• Fluent command of English is required
• Some international travel is required

Additional

Preferred Qualifications:

• Experience in life science, medical, or B2B environments
• Interest in AI-assisted usability engineering and openness to evaluating AI-driven or agent-based experiences
• Certifications such as CPUX or similar
• Familiarity with agile development processes

What we offer:

• Work on meaningful, high-impact products
  :
  Design solutions that support scientists, diagnostics, and research worldwide — contributing to work that helps improve health, safety, and quality of life.
• strong UX community & modern environment Join a globally connected and international UX team in a collaborative, supportive environment built on trust, psychological safety, and open feedback - where diverse perspectives are valued and the team culture is actively shaped and lived.
• Collaborate across disciplines, and grow your expertise, a sustainable pace of work focused on quality and long-term impact is encouraged, embedded in a hybrid work model (remote & on-site)
• Growth, Rewards, Amenities Benefit from continuous learning and development opportunities, access to conferences, and regular feedback to support your personal development and professional growth — alongside competitive compensation, benefits (e.g. pension plan), and amenities such as sports, cultural programs, and on-site cafeteria.

Agilent Technologies Inc.…